Bulletins – Hawaii Information Service

Below is the schedule of upcoming online training classes for the month of February. If you’re new to REsearch, we strongly encourage you to attend an “Orientation” session on Feb. 7 or Feb. 21.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

Next Week

Basics to Formats
Feb. 5, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/613070022

How to Enter & Manage Listings
Feb. 7, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/268740654

Orientation
Feb. 7, 2013 from 3:00 PM to 4:30 PM
https://www3.gotomeeting.com/register/478810878

Basics to Searching
Feb. 8, 2013 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/401722614

Advanced Search Techniques
Feb. 8, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/117296862

How to Enter & Manage Listings
Feb. 12, 2013 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/137818518

Prospecting & Contacts
Feb. 12, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/485222718

The Calendar
Feb. 14, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/391147806

Farming & Labels
Feb. 14, 2013 from 3:00 PM to 4:30 PM
https://www3.gotomeeting.com/register/894940910

Customizing
Feb. 15, 2013 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/919979206

Downloading
Feb. 15, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/976003998

Maps I
Feb. 19, 2013 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/278418694

Maps II
Feb. 19, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/762987182

Orientation
Feb. 21, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/542342206

How to Enter & Manage Listings
Feb. 21, 2013 from 3:00 PM to 4:30 PM
https://www3.gotomeeting.com/register/652849350

Update & CMA Features
Feb. 22, 2013 from 9:30 AM to 11:00 AM
https://www3.gotomeeting.com/register/261775142

zipForms & Downloading the Roster
Feb. 22, 2013 from 1:00 PM to 2:30 PM
https://www3.gotomeeting.com/register/840818230

The Hawaii Information Service office will be closed on Monday, May 28, 2012 in observance of Memorial Day. Normal office hours will resume on Tuesday, May 29.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our team would like to wish you a peaceful holiday weekend, and thank you for your continued support!

Below is the schedule of upcoming online training classes for the month of April. If you’re new to REsearch, we strongly encourage you to attend the “Orientation” session on April 11. You may also be interested in our “Cloud CMA” session on April 9. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

April 9-13, 2012 

Update & CMA Features
April 9, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/506731398

Cloud CMA
April 9, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/748025182

Orientation
April 11, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/197848446

The Basics
April 11, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/906131622

Basics to Searching
April 13, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/945158702

Advanced Search Techniques
April 13, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/696380566

April 16-20, 2012 

How to Enter & Manage Listings
April 16, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/765912574

Basics to Formats
April 16, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/258293318

Farming & Labels
April 18, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/177067918

Prospecting & Contacts
April 18, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/575034542

Zipforms & Downloading
April 20, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/640436326

The Calendar
April 20, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/890890958

April 23-27, 2012 

Basics to Searching
April 23, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/214286070

How to Enter & Manage Listings
April 23, 2012 from 11:30 a.m. to 1:00 p.m.
https://www3.gotomeeting.com/register/827964046

Maps I
April 25, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/466361574

Maps II
April 25, 2012 from 2:30 p.m. to 4:00 p.m.
https://www3.gotomeeting.com/register/687745630

Customizing
April 27, 2012 from 9:30 a.m. to 11:00 a.m.
https://www3.gotomeeting.com/register/197407006

Downloading
April 27, 2012 from 1:00 p.m. to 2:30 p.m.
https://www3.gotomeeting.com/register/574028646

In-Person Training:

TMK Essentials
April 27, 2012 from 9:00 a.m. to 12:00 p.m.
680 Iwilei Rd., Ste. #777, Honolulu, HI 96817
http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/TrainingCalander.asp

Instructions on how to register for online classes:

• To register, please click on the applicable link located below the class. The link will then take you to the registration site.
• Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
• Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
• If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo. 

System Requirements for Online Classes

• PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
• Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season! We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2012.

Please note that our offices will have limited hours next week. We will be closed on Monday, Dec. 26 in observance of Christmas Day, as well as on Friday, Dec. 30 and Monday, Jan. 2, 2012 in observance of the New Year’s Day holiday.

Because we know that many of you will be working straight through the holiday break, we are happy to announce that our customer service team will be available from 8 a.m to 5 p.m. from Tuesday through Thursday, Dec. 27, 28, and 29.

And, as always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

‘Tis The Season to Clear Your Cache!

Having problems with REsearch Cross Browser? Be sure to clear your cache. And remember, REsearch 4.5 (Internet Explorer only) remains available to you as well.

Since our major release last month, our development team has been working continuously to update, enhance, and fix bugs in REsearch Cross Browser. For example, on Dec. 9, we pushed nearly 28 code changes, and another 25 tickets were published yesterday.

If you are seeing unexpected behaviors in REsearch, such as broken page layouts or unresponsive buttons, it’s very likely that your web browser (be it Internet Explorer, Firefox, Chrome or Safari) has cached copies of older code, which may be conflicting with these updates.

Clearing your internet browser cache is the number one fix to most problems being encountered in REsearch Cross Browser.

You will want to ensure that your computer is always running the ‘freshest’ code, rather than ‘cached’ or saved code. And clearing your cache regularly is a good general practice, as some caches can grow quite large and slow down your system.

We’ve provided instructions on how to clear your browser cache here:

http://hisfaq.hawaiiinformation.com/absolutehelp/afmsearch.aspx?question=Clearing

Users of Internet Explorer 8 will also want to disable “Compatibility Mode,” which was previously recommended to force backwards compatibility with our older system. Instructions on how to do so can be found here:

http://hisfaq.hawaiiinformation.com/absolutehelp/afmviewfaq.aspx?faqid=892

If you continue to experience problems with REsearch Cross Browser, you can still use the the previous, Internet Explorer-only version. Simply click on the REsearch 4.5 login button on our homepage.

Keep Current!

Get all the information available on our Cross Browser project, including the latest known issues:

http://www.hawaiiinformation.com/crossbrowser

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Tuesday, January 3, 2012. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to deb@useresearch.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).

We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Important Billing Reminder: Please share this with your fellow brokers and agents!

Next billing for credit card and ACH customers is Friday, July 1, 2011. Payments by check are also due by Friday, July 1st.

If you are placing your license INACTIVE, or if you are surrendering your license, we must receive a copy of your DCCA change form. We request that changes be submitted to us 4 to 5 business days prior to the billing date, so please send your form(s) in by Friday, June 24, 2011 to assure that your changes or cancellations will be processed before the billing on July 1, 2011. Once we charge your credit card or debit your account, there is no refund.

Please contact us before the billing occurs if you would like to make any changes to your billing.

If you need to change your payment account, please go to this link:

Exhibit C – Pre-authorized Payment Agreement

Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

If you need to change your payment frequency, please notify us by one of the following methods:

• Call HIS Accounting at 1-800-628-3121, ext. #454 or #163.
• Send an email to Accounting@HawaiiInformation.com or Deb@UseREsearch.com.

It is the responsibility of the PB to insure that the fees that are due are paid by the 10th of each month or service may be interrupted to the entire office on the 11th.

Each PB must be responsible for his/her own agents. If an agent is not able to pay his/her MLS fees, the PB has the following choices.

• Release the agent, placing their license inactive with DCCA, and providing a copy of the release to HIS BEFORE the July 1st billing. The agent’s signature is not required.
• Loan the agent sufficient funds to pay the MLS fees due.
• Pay the fees due on behalf of the agent.

The PB is responsible for managing the roster for his/her office. Fees will continue to be billed until a copy of the DCCA change form is received by HIS from the PB.

As always, we appreciate your cooperation.

Waiver Applications/Renewals Are Due Now!

Do you have agents, assistants, or other staff that qualify for an MLS Waiver? Waiver applications and renewals are DUE NOW! Please read this important information about waiver applications.

Waiver Applications for the new fiscal year beginning July 1, 2011 through June 30, 2012 are due by June 30, 2011.

Waiver applications for the July 2011 to June 2012 period will automatically expire on June 30, 2011. Anyone who is currently under waiver and wants to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.

Administrative Note

In observance of Independance Day, our offices will be closed on Monday, July 4, 2011. Normal office hours will resume on Tuesday, July 5, 2011. Normal Office Hours are Monday – Friday: 8:00 a.m. to 5:00 p.m.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling form the neighbor islands or 599-4224, if calling from Oahu.

Questions? Comments? Please feel free to contact us via Support@HawaiiInformation.com or call 1-800-628-3121 or (808) 599-4224.