Happy May Day from HIS!

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A special musical message from all of us at Hawaii Information Service!

View video on YouTube!

Infrastructure Upgrades Complete!

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Behind the Scenes at Hawaii Information Service:
This past weekend, Hawaii Information Service completed the last major phase of a comprehensive upgrade to its infrastructure, meaning faster, more reliable, locally hosted services for you!


While we are always excited to announce new REsearch features and other enhancements to our products and services, our latest upgrades are mostly invisible to you: we have been working tirelessly behind the scenes to complete a comprehensive refresh of our infrastructure.

Did you know…

REsearch is proudly hosted in Hawaii on a local, enterprise-class hybrid cloud system, which means it remained available to members despite yesterday’s nationwide web services outage that affected more than 140,000 sites. The outage did delay delivery of this email by our email marketing provider, however!

These improvements cover everything from servers to network connectivity — including hardware, software, and services — to achieve best-in-class system performance, reliability, security, and resiliency. And our infrastructure refresh comes after extensive research and proof-of-concept testing to ensure that we are deploying the best solutions for your specific needs.

We previewed some of these upgrades a while back. Late Friday night, the last phase of this major project (focused on real-world testing of our best-in-class backup and recovery system) was completed successfully.

We are constantly striving to provide you the very best MLS and real estate products and services. In addition to this latest technological milestone, we have much more planned for 2017… so please stay tuned for more good news from Hawaii Information Service!

Coming Soon: Showing Suite in REsearch

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Requesting, confirming, and managing showing appointments will be easier than ever with the introduction of Showing Suite, an industry-leading solution that’s coming to REsearch later this month. Hawaii Information Service is excited to offer core features at no additional cost to members!

Introducing Showing Suite

We’re excited to begin taking the wraps off of our latest enhancement to REsearch!

Coordinating showing times among different agents, buyers, sellers and clients can be a challenge. But with Showing Suite, scheduling showings will be easier than ever!

By enabling the new Showing Suite “Showing Calendar” for their listings, listing agents can set available and unavailable showing times, and confirm appointments with all parties involved via phone, text, or email. Buyer’s agents, meanwhile, can request showings, view all confirmed and unconfirmed showings, manage buyers in their Showing Suite account, and review showing questions in their “Showing Clipboard.” With “Listing Sync,” agent accounts will always have the latest listing details available to review and share within the Showing Suite system.

And thanks to a partnership with Hawaii Information Service, these signature Showing Suite features will be available to all members at no additional cost!

Stay Tuned for More Details!

Over the next two weeks, we’ll tell you more about what Showing Suite has to offer. We’ll make tutorial videos and online guides available, as well as introduce you to some of Showing Suite’s advanced set of agent tools called MLS+!

Integrating real estate software tools like Showing Suite into REsearch allows us to make leading-edge features available to members quickly. And if you already have a successful strategy for scheduling showings, use of Showing Suite is completely optional. We hope you’ll find that Showing Suite can help you show more properties to more clients and save everyone time!

REsearch Prospects Upgrade

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We’ve rebuilt our Prospects feature to deliver faster listing matches! You and your contacts will get updates for changes in the MLS throughout the day instead of once daily.

We are excited to announce that we have released a new and improved REsearch Prospects search engine. Among our most-requested upgrades, this change will mean that:

  • Existing Prospects will be matched and sent out throughout the day as new listings and listing changes are made in the MLS.
  • New Prospects (searches attached to Contacts) will show you how many listings currently match the criteria when you create them.
  • Agents who elect to receive copies of emails sent to their contacts will receive multiple individual emails, rather than combined daily digests.

We know that Prospects are an important tool that can help keep clients engaged and keep you up to date on the local market. With this upgrade, we hope that REsearch better serves everyone!

Faster Matches Will Mean More Emails

REsearch processes more than 30,000 Prospects searches every day, matching them against every new listing and listing change. Our upgraded system allows this to happen throughout the day, rather than just once a day, but this will change how emails are sent from REsearch.

With our upgraded Prospects system, match emails will still be sent when searches are created for Contacts. But REsearch will also check for matches with new and updated listings as they are made in the MLS. If you have REsearch set to notify you of matches by email immediately, and/or to send you a copy of what’s sent in customer format, you may receive many more individual messages.

If you find the volume of Prospects emails to be too much, you can adjust your “Prospect Notifications” settings, edit your prospects to deselect the “send me a copy” option, or set up a filter in your email client to organize them separately from your inbox. If you need assistance with this, our customer support team would be more than happy to help!

Ultimately, this upgrade means that you and your clients will receive the most current information available. We know this improvement has been on many REsearch wish lists, and we’re glad to be able to deliver it to you this week!

Broker Notice: Feature Your Listings on Island Homes TV

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New Channel Now on Kauai, Coming Soon to Hawaii Island:

Island Homes TV Brings Real Estate Listings to Television and the Web

IslandHomeTV_logoThe newest distribution partner on the MLS listing syndication dashboard in REsearch brings your listings to a brand new audience! Video listings are broadcast locally throughout the week, with a new website and YouTube Channel taking them global!

Introducing the Island Homes TV Website!

Sellers want to showcase their homes to as many potential buyers as possible. In a tightening and competitive real estate market, the more diversified your marketing platform, the more likely you are to attract sellers and buyers. Island Homes TV is the only dedicated real estate television show in Hawaii!

  • IHTV airs 50+ times a week on Channel 6 on Kauai (coming soon to Hawaii Island)
  • IHTV reaches both local viewers as well as the powerful visitor market
  • IHTV episodes and neighborhood segments can also be watched on YouTube
  • Now REALTORS® who advertise on the show will also be featured on a first-class website

Now, with the help of Hawaii Information Service, the show and website will work in tandem, along with the YouTube Channel, to help you capture leads wherever viewers find the show!

Learn More »

Buyers Can Now Search for Your Listings On-line!

Island Homes TV already puts your listings inside hundreds of homes, hotels and vacation rentals dozens of times per week! But now, viewers will be directed to the website to view featured listing and get further information about agents and properties. Viewers can search by location, MLS number, agent name or any other criteria, making it easy for them to find your listings that they just saw on TV.

Island Homes TV videos include a slideshow of listing photos with strong narration describing highlights of each property, and with agent and brokerage headshots and branding and contact information prominently shown throughout, it’s easy to find properties on the website!


Listings are organized by district, featuring specific neighborhoods. You can watch this week’s Island Homes TV shows for the North ShoreEast SideCentral DistrictSouth Shore, and West Side of Kauai. And Island Homes TV is coming soon to Hawaii Island!

Learn More & Call (808) 720-6075 Today! »

How To Opt-In to the Island Homes TV Website:

Island Homes TV is the latest partner to be added to our REsearch Syndication control panel. This dashboard, found under “Settings,” allows brokers to control where listings are distributed, including to IHTV!

  1. In order for your listings to appear on Island Homes TV, you will need to sign up.Learn more online, or just call (808) 720-6075!
  2. Then, all you need to do is to opt-in to IHTV on the Syndication dashboard in REsearch. Watch how to do this in this quick video!

More syndication partners to come… stay tuned!

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