Act Now for MLS Annual Special Pricing

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ONE-TIME SPECIAL PRICE OF $675 ON ANNUAL MLS FOR THE NEW FISCAL YEAR THAT BEGINS JULY 1ST!

Payments are being accepted NOW!

This notice is for MLS members on annual billing or MLS members interested in switching to annual billing. Please share this with your colleagues.

If you haven’t already taken advantage of the MLS Annual Special for the July 1, 2015 billing, here’s what you need to do:

Mail a check for $675 to Hawaii Information Service, 680 Iwilei Rd., Ste. 670, Honolulu, HI 96817.

OR

Mail, email, or fax a copy of a voided check so that we can debit your payment of $675 from your bank account (ACH payment). All ACH payments will be debited on June 30, 2015. Please remember that credit or debit card payments do not qualify for this special.

To qualify for the special annual rate of $675, payment must be received by JULY 1, 2015.

For further assistance, please contact our Accounting Department:

  • Email: michelle@hiinfo.com
  • Fax: Neighbor Islands (888) 628-3121, All Others (808) 536-6499
  • Phone: Neighbor Islands (800) 628-3121 ext. 163, All Others (808) 599-4224

Important Reminder: Per MLS Subscriber rules, we do not issue refunds or credits for unused service.

Photo by Ken Teegardin/Flickr.

Holiday Hours & Billing Reminder

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The Hawaii Information Service ‘ohana wishes you a joyous and peaceful holiday season! Here are our hours for the next few weeks.

Holiday Hours

 

Our office will have limited hours as 2014 draws to a close. We will be closed from noon on Wednesday, Dec. 24 through Friday, Dec. 26 in observance of Christmas Day. We will also be closed from Wednesday, Dec. 31 through Friday, Jan. 2, 2015 for New Year’s Day.

Our staff will be available from 8 a.m. to 4 p.m. on Monday & Tuesday, Dec. 29 & 30.

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Friday, Dec. 26 to ensure it is processed before the end of the year. See below for more details.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

New Year’s Billing Reminder

Because our office will be closed on January 1 & 2, the next billing date for Credit Card and ACH Customers is Monday, January 5, 2015. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tosueann@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 5, 2015 is end of business on Friday, December 26, 2014. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Annual MLS Discount and Important Reminders

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The next billing for credit card and ACH customers will be on Tuesday, July 1, 2014. Payments for customers on invoice billing are also due on that day. And for a limited time, pay for one year in advance with ACH or check and pay only $720 for the year!

Special Offer for Annual Renewals

annualmlsboxSave with Annual Billing for MLS!

With the start of the new fiscal year next month, the HIS Board of Directors has authorized a one-time discount on MLS service for members paying annually and via ACH or check.

With this special offer, you will pay only $720 for the year for MLS, based on $60 per month, reflecting savings of over 14%!

This is a limited-time offer, so act now! To take advantage of this special, please fill out and return the Annual MLS Special Authorization Form by Friday, June 27, 2014.

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NOTE: Members must be current in their accounts to enroll in this offer. No exceptions nor extensions, and as always, no refunds for unused service in the case of early cancellation or termination. See the authorization form for details.

Questions? Email us at support@hiinfo.com or call us at (808) 599-4224 extension 454!

Important Billing Reminders

For questions regarding billing, please call our Accounting Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #454, or email michelle@hiinfo.com.

If you would like to make changes to your billing:

  • Print and complete a new Exhibit C – Pre-authorized Payment Agreement (click on the link). Your broker’s signature is not required if you are only changing your account information.
  • Return the form by either e-mailing it to michelle@hiinfo.com or faxing it to (808) 524-6874.
  • The deadline to make any changes to your billing is Wednesday, June 25, 2014.

If you are the Principal Broker (PB) for your office:

It is the responsibility of the PB to insure that the fees for all agents in his/her office are due are paid on time. If payment is not made by the 10th of the month, service may be interrupted for the entire office.If an agent is not able to pay the required MLS fees, the PB has the following options:

  • Release the agent, by placing their license on inactive status with DCCA, and providing a copy of the release form to HIS before the July 1st billing (the agent’s signature is not required). Fees will continue to be billed until a copy of the DCCA Change Form is received by HIS.
  • Loan the agent sufficient funds to pay their MLS fees.
  • Pay the fees due on behalf of the agent.

As always, we appreciate your cooperation and your business!

Membership Reminders

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #160, or email sueann@hiinfo.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by Wednesday, June 25, 2014.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are DUE NOW!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
    Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2014 through June 30, 2015) is June 30, 2014.
  • Click here to obtain the Waiver Application form.

Office Closed on Wednesday, June 11

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king-kamehameha-timwise-flickrThe Hawaii Information Service office will be closed on Wednesday, June 11, 2014 in observance of Kamehameha Day. Normal office hours will resume on Thursday, June 12.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

The next observed holiday will be Independence Day on Friday, July 4. Our team would like to wish you a good weekend, and thank you for your continued support!

Billing Reminder

We’d also like to remind MLS customers on the annual July billing calendar that the next billing date for credit card and ACH customers is coming up! Cards will be billed on Tuesday, July 1, 2014. Payments by check are also due by Tuesday, July 1. Please note that if you are placing your license on “inactive” status, or if you are surrendering your license, we must receive a copy of your DCCA change form 4 to 5 business days prior to the billing date (or Monday, June 23, 2014).

Please be aware that there are no refunds, so please advise us of any change that you’d like to make to your account as soon as possible. Mahalo!

Photo courtesy Tim Wise/Flickr.

Holiday Hours and Billing Notice

Billing No Comments »

officetreeThe Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season!

Please note that our offices will have limited hours as 2013 draws to a close. We will be closed from noon on Tuesday, Dec. 24 through Thursday, Dec. 26 in observance of Christmas Day. We will also be closed from noon on Tuesday, Dec. 31 through Wednesday, Jan. 1, 2014 for New Year’s Day.

The majority of our staff will be out of the office between Christmas Eve and New Year’s Day, but our customer service team will be available from 8 a.m. to 4 p.m. on Friday & Monday, Dec. 27 & 30, and from 8 a.m. to noon on Tuesday, Dec. 31. Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

If you have work pending with us (such as with membership or accounting), or plan to submit account changes, forms, or payments, please make sure it is submitted this week to ensure it is processed before the end of the year. See below for more details.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Thursday, January 2, 2014. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it to michelle@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before Wednesday, January 1, 2014).

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 1, 2014 is end of business on Friday, December 27, 2013. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.

Photo by Cary Bass/@bastique


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