Bulletins – Hawaii Information Service

The Hawaii Information Services ‘ohana would like to wish you a joyous and peaceful holiday season!

Please note that our offices will have limited hours next week. We will be closed on Tuesday, Dec. 25 in observance of Christmas Day, as well as both Monday, Dec. 31 and Tuesday, Jan. 1 for New Year’s Eve and New Year’s Day.

We will be available in the morning, for half a day, on, Monday, Dec. 24.

The majority of our staff will be out of the office next week, although our customer service team will be available from 9 a.m. to 4 p.m. from Wednesday through Friday, Dec. 26, 27, and 28. Although we will be operating on a skeleton crew, we want to ensure you can get the answers and help you need during the holidays!

If you have work pending with us (such as with membership or accounting), or plan to submit account changes, forms, or payments, please make sure it is submitted this week to ensure it is processed before the end of the year.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

We thank you for all of your support and feedback throughout the year, and we look forward to bringing you more services and enhancements in 2013!

New Year’s Billing Reminder

The next billing date for Credit Card and ACH Customers is Wednesday, January 2, 2013. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, the broker in charge must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tomichelle@hawaiiinformation.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing. Hopefully we receive this notification from your broker before the account gets billed (or before January 3, 2012).

We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

Waiver Applications & Renewals Due Friday! Please share this with your fellow brokers and agents!

The next billing for credit card and ACH customers is Monday, July 2, 2012. Payments by check are also due by Monday, July 2.

If you have already made payment or submitted your paperwork, please disregard this notice. Thank you!

Please contact us before the billing occurs if you would like to make any changes to your billing. If you need to change your payment account, please go to this link:

• Exhibit C – Pre-authorized Payment Agreement

Print and complete this form, sign it and fax your new Exhibit C to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information. If you need to change your payment frequency, please notify us by one of the following methods:

• Call HIS Accounting at 1-800-628-3121, ext. #454 or #163.
• Send an email to Accounting@HawaiiInformation.com or Michelle@UseREsearch.com.

It is the responsibility of the PB to ensure that the fees that are due are paid by the 10th of each month or service may be interrupted for the entire office on the 11th. Each PB is responsible for his/her own agents. If an agent is not able to pay the required MLS fees, the PB has the following options:

• Release the agent, placing their license on inactive status with DCCA, and providing a copy of the release to HIS BEFORE the July 1st billing. The agent’s signature is not required.
• Loan the agent sufficient funds to pay the MLS fees due.
• Pay the fees due on behalf of the agent.

The PB is responsible for managing the roster for his/her office. Fees will continue to be billed until a copy of the DCCA change form is received by HIS from the PB.

As always, we appreciate your cooperation and your business.

Waiver applications/renewals are also due now!

If you have agents, assistants, or other staff that qualify for an MLS Waiver, applications and renewals are due immediately! Waiver Applications for the new fiscal year beginning July 1, 2012 through June 30, 2013 are due by June 30, 2012.

Waiver applications for the July 2012 to June 2013 period will automatically expire on June 30, 2012. Anyone who is currently under waiver and wants to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.

Holiday Notice

In observance of Independence Day, our offices will be closed on Wednesday, July 4, 2012. Normal office hours will resume on Thursday, July 5, 2012. Normal Office Hours are Monday – Friday: 8:00 a.m. to 5:00 p.m.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121 if calling from the neighbor islands, or 599-4224 if calling from Oahu.