March 2017 Training Schedule

Training No Comments »

Go To MeetingBelow is the schedule of upcoming online training classes for the month of March. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here. To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up.

March 6-10, 2017

March 13-17, 2017

March 20-24, 2017

March 27-31, 2017

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. This will take you to the Citrix GoToMeeting/GoToWebinar registration site.
  • Please complete all the required fields marked with a red asterisk (First Name, Last Name, Email Address, Phone, and Organization or office name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

February Holiday & Downtime Notice

Technical Support No Comments »

Happy Valentine’s Day! We wanted to let you know about two events in February that could affect your work.

First, our office will be closed on Monday, February 20, 2017 in observance of the Presidents’ Day holiday. We will resume regular office hours on Tuesday, Feb. 21.

If you require urgent assistance during the long weekend, you can leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Second, REsearch will be unavailable for a few hours on the evening of Friday, February 24, for scheduled system maintenance. This downtime should last only a few hours, beginning at 9:00 p.m. Our work should be complete by midnight, but we will endeavor to restore service as soon as possible.

The Hawaii Information Service ‘ohana appreciates your continued support, and we hope you have a peaceful holiday weekend!


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