March 2016 Training Schedule

Training No Comments »

Below is the schedule of upcoming online training classes for the month of March. If you’re new to HIS, we strongly encourage you to attend an “Orientation” session on March 7 or March 23. To get started with REsearch, attend a “Getting Started” session on March 14.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can can be found here.

To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up.

March 7-11, 2016

March 14-18, 2016

March 21-25, 2016

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. This will take you to the Citrix GoToMeeting/GoToWebinar registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, and Organization or office name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.
Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!
System requirements for online classes:
  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.
Questions? Comments? Please feel free to contact us via or call (808) 599-4224or (800) 628-3121

Login Issues for Sentrilock, zipForm Users

REsearch, REsearch 6, Technical Support No Comments »

As part of an ongoing effort to enhance the security of our systems, we made changes to our REsearch password requirements, as well as to how passwords are handled. Unfortunately, this change had an unanticipated impact on how password authentication works with third-party services like Sentrilock andzipForm (MLS Connect).

If you changed your REsearch password as prompted between Feb. 17 and this morning, Feb. 24, logins to Sentrilock and zipForm may have required that letters be typed in uppercase (i.e., PASS123WORD instead of pass123word).

If you would like to avoid using an uppercased version of your REsearch password with these linked services, you will need to set your password again.

REsearch logins will continue to be NOT case sensitive, although we plan to support case sensitive passwords along with other security best practices in the months ahead.

We apologize for the inconvenience this issue has caused. We take information security seriously. We greatly appreciate your patience and understanding as we continue to make REsearch better and stronger.

How To Change Your Password

To set or change your REsearch password, open the RETools section of the main menu, and select “Change My Password.”


REsearch Password Requirements:
  • Ten to twelve characters in length.
  • At least six letters (a-z).
  • At least one number (1-9).
  • No special characters, symbols, or spaces.
  • REsearch logins are not case sensitive.

Honolulu Assessment Data Updated

REsearch, REsearch 6, TMK No Comments »

Assessment information for 2016 from the City & County of Honolulu has been certified and updated in REsearch.

As of February 2016, here is the schedule of REsearch updates for county assessments:

  • February 2016: City & County of Honolulu (Complete)
  • March 2016: County of Kauai
  • April 2016: County of Hawaii
  • May 2016: Maui County

You can find more information on our Knowledge Base.

zipForm and Sentrilock Logins

REsearch 6, Technical Support 2 Comments »

padlock-300We are investigating reports that recently changed REsearch passwords are not working as expected with logins to linked services like zipForm (MLS Connect) and Sentrilock. We recommend that users of these systems who experience login errors try entering their REsearch password with the letters capitalized.

For example, if your research password is “pass123word,” please try “PASS123WORD” to log into zipForm or Sentrilock.

REsearch is currently not case sensitive, although it stored user-defined passwords exactly as entered. While REsearch may treat both “Pass123Word” and “pass123word” as the same, other systems typically treat them differently. Part of our development roadmap this year includes a number of security enhancements to support industry best practices in passwords, including case sensitive characters.

If you still experience problems, please contact our Customer Support team at (808) 599-4224 extension 1.


Office Closed on Monday, February 15

Technical Support No Comments »

uscapitol-apotheosisofwashingtonPlease note that our office will be closed on Monday, February 15, 2016 in observance of the Presidents’ Day holiday. We will resume regular office hours on Tuesday, Feb. 16.

If you require urgent assistance during the weekend, you can leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

The entire Hawaii Information Service family would like to thank you for your continued support, and we hope you have a peaceful holiday weekend.

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