December 2015 Training Schedule

Training No Comments »

Go To MeetingBelow is the schedule of upcoming online training classes for the month of December. If you’re new to REsearch, we strongly encourage you to attend a “Getting Started” session on Dec. 9 or Dec. 28.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

Dec. 7-11, 2015

Dec. 14-18, 2015

Dec. 21-25, 2015

Dec. 28-31, 2015

Instructions on how to register for online classes:
  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.
Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo. 
System Requirements for Online Classes
  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer
System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Happy Thanksgiving to You!

Features No Comments »


As we enter this special season of gratitude and giving, all of us at Hawaii Information Service are especially mindful of just how much we have to be thankful for.

We want you to know that we sincerely appreciate
your feedback, which helps us to grow and improve,
your support, which inspires us to work harder for you every day, and
your business, which empowers us to serve our local real estate community.

We are truly blessed to have you as a valued customer, and it is our joy and our honor to continue to serve you.

From our HIS Ohana, we sincerely say MAHALO and wish you and yours a very Happy Thanksgiving!


REsearch 6 Update: Photos, Printing, Market IQ

REsearch, REsearch 6 1 Comment »


Our development team has been hard at work ensuring REsearch 6 continues to be the powerful and useful tool that you need to grow your business. As we near the end of the year, and the retirement of the old version of REsearch, we wanted to share with you some of the latest improvements that you’ll find in our new system.


  • Improved Photo Management: You’ll now see a grid of photos that allows you to easily drag-and-drop pictures into the order you want for your listings.
  • Improved Remarks: Now when entering public or private remarks on the listing input form, the text input box expands automatically as you type.
    More MLS Mid Options: You can now choose whether or not to include the newly added photos and map in the popular MLS Mid format. Look for these options in your REsearch settings.
  • Improved Branding Format: Headshots and logos of different sizes now look better than ever (especially when printed). Images that are more square than tall or wide work best, as do smaller files (under 120Kb, about 300×300 pixels). If you haven’t updated your pictures lately, check your profile today!
  • Improved Printing: We’ve tightened up printing across the board, and have also made sure that those who prefer one listing per page printing (over continuous printing) get the results they expect. This is also controlled in your settings.
  • Market IQ Downloads: You can now download Market IQ results as spreadsheets. And we’re working on other improvements to make Market IQ even more powerful.

Many of these enhancements, along with dozens of fixes and other changes, were driven by the thoughtful and helpful feedback we receive from valued members like you. If there’s something you’d like to see in a future update to REsearch 6, please let us know.

We’re glad to see most of our users have made the switch to REsearch 6, and if you haven’t been back in the new system lately, we invite you to take another look. All enhancements and new features will only be available in the new system, and the old version of REsearch will be retired at the end of the year.

REsearch 6 Resources

We’ve provided as much information as we can to ensure that you’re ready for REsearch 6, and for your convenience, here are a few helpful links:
  • REsearch 6 Training Video: A 34-minute video of the same in-person training we brought to you in July, walking through the key parts of the new system. You can also browse our YouTube channel to check out additional REsearch 6 guides and quick tips.
  • REsearch 6 Bulletins: You can review our archive of REsearch 6 announcements, covering everything from the main objectives of the upgrade to specific features and changes.
  • REsearch Knowledge Base: We’ve rebuilt our online help system from the ground up, providing a new, searchable library of frequently asked questions as well as detailed notes on REsearch 6 development.
  • Online Training: Our monthly slate of live, instructor led webinars are taught using REsearch 6. You can find the current schedule of classes at any time in REsearch under ‘RETools.’

Holiday Notice: Office Closed Thursday & Friday

Technical Support No Comments »

Please note that the Hawaii Information Service office will be closed on Thursday, Nov. 26, 2015 and Friday, Nov. 27, 2015 in observance of the Thanksgiving holiday. We will resume regular office hours on Monday, Nov. 30.

If you have questions about our service and systems during the long weekend, please first consult our new and improved online help system. If you still require urgent assistance, please leave a message on our emergency line by calling (808) 599-4224 or (800) 628-3121 from the neighbor islands, and pressing * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

Our next observed holiday will be Christmas Day, on Friday, Dec. 25, 2015.

Thank you very much for your continued support. As we enter the holiday season, we will be sharing a special holiday message with you later this week!

Direct REsearch Login Links

Technical Support No Comments »

Our homepage at was unreachable for about 30 minutes today, Monday, Nov. 23, 2015. Fortunately, REsearch was still running. We restored access as soon as possible, but members were able to go directly to the REsearch login page in the meantime via the following links:

We apologize for the inconvenience and appreciate your patience as we resolved this issue.

Updated 3:35 p.m. on Monday, Nov. 23, 2015.

WordPress Theme & Icons by N.Design Studio.
Entries RSS Comments RSS Log in