January 2015 Training Schedule

Training 1 Comment »

Go To MeetingBelow is the schedule of upcoming online training classes for the month of January. If you’re new to REsearch, we strongly encourage you to attend an “Orientation” session on Jan. 7.

Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here.

To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

January 5-9, 2015
January 12-16, 2015
January 19-23, 2015

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo. 

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121.

Merry Christmas from HIS!

Features No Comments »
Happy Holidays
The Hawaii Information Service ‘Ohana
wholeheartedly wishes you
a Merry Christmas & a Happy New Year!
As our little technology company turns 30 this year, we’d like to express our deepest appreciation to you, our members, customers, and friends, for so many years of support and encouragement. While we look fondly back at our company’s rich and colorful history, and a very successful 2014, we are even more excited about what lays ahead. We all sincerely hope that you have a wonderful Christmas holiday and an even more fantastic new year!
Staff Photo
Top Row: Preston Ma, Colleen Yasuhara, Aaron Thompson, Michael Torres, Shawn Morimoto, Keng Wei-Chang, and Raun Ohama. Middle Row: Ryan Ozawa, Sue-Ann Militante, Michelle Geronimo, Leslie Rosa and Earl Fusato. Front Row: Diana Haraguchi, Faith Geronimo, and Novena Saludares. Seated: Jasen Katagihara and Gay Rapisora.

Holiday Hours & Billing Reminder

Billing, Technical Support No Comments »

The Hawaii Information Service ‘ohana wishes you a joyous and peaceful holiday season! Here are our hours for the next few weeks.

Holiday Hours

 

Our office will have limited hours as 2014 draws to a close. We will be closed from noon on Wednesday, Dec. 24 through Friday, Dec. 26 in observance of Christmas Day. We will also be closed from Wednesday, Dec. 31 through Friday, Jan. 2, 2015 for New Year’s Day.

Our staff will be available from 8 a.m. to 4 p.m. on Monday & Tuesday, Dec. 29 & 30.

If you have anything pending with us (such as with membership or accounting), or plan to submit account changes or forms, please make sure it is submitted no later than Friday, Dec. 26 to ensure it is processed before the end of the year. See below for more details.

As always, regardless of the holiday break, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

New Year’s Billing Reminder

Because our office will be closed on January 1 & 2, the next billing date for Credit Card and ACH Customers is Monday, January 5, 2015. If you receive an invoice, your payment is also due on that date.

If you are going inactive or decide to leave an office and discontinue MLS service, your broker must send us a copy of the DCCA change form. You can fax it to (808) 524-6874 or email it tosueann@hiinfo.com. Once we receive a copy of the change form, we will turn off your MLS service, remove you from the office roster and discontinue billing.

The deadline for submitting the appropriate written documentation to avoid being billed for service on January 5, 2015 is end of business on Friday, December 26, 2014. We have a no-refund policy, so we do not refund once you are billed. We do not pro-rate. This is stated in our License and Access agreement and explained in the email you receive when you first sign up.

If you are not inactivating your license and continue to keep it active with the DCCA under an office that subscribes to our membership, you must pay membership dues.

Need to change your payment account? Please use this form:

http://www.hawaiiinformation.com/REsearch/IDX/mlshawaii/forms/PreAuthprizedPayment.pdf

Print and complete this “Exhibit C” form, sign it, and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.


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