July 2014 Training Schedule

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Go To MeetingBelow is the schedule of upcoming online training classes for the month of July. If you’re new to REsearch, we strongly encourage you to attend an “Orientation” session on July 7. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here. To sign up immediately, simply click on the links below. If you are going to participate/watch online classes as a group, only one person needs to sign up.

July 7-11, 2014
July 14-18, 2014
July 21-25, 2014

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisk (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.
Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.
System Requirements for Online Classes
  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer
System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.
Questions? Comments? Please feel free to contact us via support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121.

Annual MLS Discount and Important Reminders

Billing No Comments »

The next billing for credit card and ACH customers will be on Tuesday, July 1, 2014. Payments for customers on invoice billing are also due on that day. And for a limited time, pay for one year in advance with ACH or check and pay only $720 for the year!

Special Offer for Annual Renewals

annualmlsboxSave with Annual Billing for MLS!

With the start of the new fiscal year next month, the HIS Board of Directors has authorized a one-time discount on MLS service for members paying annually and via ACH or check.

With this special offer, you will pay only $720 for the year for MLS, based on $60 per month, reflecting savings of over 14%!

This is a limited-time offer, so act now! To take advantage of this special, please fill out and return the Annual MLS Special Authorization Form by Friday, June 27, 2014.


NOTE: Members must be current in their accounts to enroll in this offer. No exceptions nor extensions, and as always, no refunds for unused service in the case of early cancellation or termination. See the authorization form for details.

Questions? Email us at support@hiinfo.com or call us at (808) 599-4224 extension 454!

Important Billing Reminders

For questions regarding billing, please call our Accounting Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #454, or email michelle@hiinfo.com.

If you would like to make changes to your billing:

  • Print and complete a new Exhibit C – Pre-authorized Payment Agreement (click on the link). Your broker’s signature is not required if you are only changing your account information.
  • Return the form by either e-mailing it to michelle@hiinfo.com or faxing it to (808) 524-6874.
  • The deadline to make any changes to your billing is Wednesday, June 25, 2014.

If you are the Principal Broker (PB) for your office:

It is the responsibility of the PB to insure that the fees for all agents in his/her office are due are paid on time. If payment is not made by the 10th of the month, service may be interrupted for the entire office.If an agent is not able to pay the required MLS fees, the PB has the following options:

  • Release the agent, by placing their license on inactive status with DCCA, and providing a copy of the release form to HIS before the July 1st billing (the agent’s signature is not required). Fees will continue to be billed until a copy of the DCCA Change Form is received by HIS.
  • Loan the agent sufficient funds to pay their MLS fees.
  • Pay the fees due on behalf of the agent.

As always, we appreciate your cooperation and your business!

Membership Reminders

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at 599-4224 or 1-800-628-3121 (Neighbor Islands only), ext. #160, or email sueann@hiinfo.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by Wednesday, June 25, 2014.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are DUE NOW!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
    Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2014 through June 30, 2015) is June 30, 2014.
  • Click here to obtain the Waiver Application form.

June Family Feature: Meet Michelle Geronimo!

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Michelle GeronimoAccounting manager Michelle Geronimo had her nose to the grindstone since she was a kid.

“I had this weird sense of responsibility very early on,” she recalls.

Even before she entered her teens, she hurried home to make dinner for her family every weeknight. She sewed everyone’s clothes. She babysat her cousins.

“And I worked and started earning money as soon as I could,” Michelle says. “In high school, when the manapua truck would park behind the school, I would climb in to sell candy bars and taco tubes, or pour sodas, and made $3 a day.”

All the while, Michelle’s older sister Faith spent much of her youth out and about, playing with friends in the neighborhood, then playing music in a band.

“Because of the dynamics of how we were raised — our parents leaving us with our grandparents, moving to Honolulu — we only had each other,” Michelle says. “We had similar experiences, but the way we experienced it was very different… you probably couldn’t get two more different takes.”

Decades later, though it was Faith who would rise through the ranks at Hawaii Information Service, ultimately serving as CEO. And though Michelle would join the company and work for her sister, it wasn’t a simple decision.

Faith and Michelle.

Faith and Michelle.

Faith, left, and Michelle, right, with their grandparents.

By the time she was 10 or 11 years old, Michelle would try to be home every weekday by 3:15 p.m., to make sure she could have dinner on the table when the grown ups got home from work at five. This while most of her friends would roam the neighborhood until dark.

“Back then it wasn’t unusual for kids to just be latchkey kids, you could leave kids at home all day,” she recalls. “But the neighbourhood would watch out for them, there were boundaries.”

“Faith was the social one, out in the street blocks from home playing with friends, while I was always in the building, in the lobby, maybe out in the playground,” Michelle says. “I stuck close to home.”

At school, Michelle was deeply involved in student government. At Niu Valley Intermediate, she was the class secretary for both 7th and 8th grade. At Kaiser High School, she held the same class officer role for her sophomore and senior years, and during her junior year, took on the additional responsibility of being the junior prom chairperson.

Michelle, second from right, in student government.

Michelle, second from right, in student government.

And after years earning money via babysitting and selling taco tubes out of a food truck, Michelle got her first “real” job at Al Phillips The Cleaner. By then working was a habit, and the only difference was that she was finally a taxpayer.

Michelle graduates with the Kaiser High School Class of 1984.

Michelle graduates with the Kaiser High School Class of 1984.

“But when Faith got her first job, I had to take her to the bank and help her open her first account,” Michelle laughs.

By the time Michelle left the dry cleaning company, she was managing the Kahala location. She also worked a second job, first for McInerny, then for a chain of retail clothing shops: Guava Lane, Vis a Vis, Xpec, and Kula Bay Tropical Clothing Company.

“My boss Archie was a former marketing exec, he was with Ogilvy and Mather, and was on the team that created the Happy Meal for McDonalds,” she recalls. “I only knew that because I found the mock up for the Happy Meal in his stuff one day.”

She would work for him for four years, eventually serving as operations manager, and watching the company growing from two stores to 10 stores and 80 employees.

“That was a tremendous experience,” Michelle says. “The company aspired to be the Ralph Lauren of the Pacific, and while they didn’t quite get there, there’s still an iteration of the Kula Bay brand today.”

Along the way, she picked up a gig as assistant manager of the gift shop at Queen’s Hospital.

“The great thing about being in the hospital was that it was a whole different challenge,” she recalls. “Sometimes people would wheel themselves in, and you’re the first person they’ve talked to for months, besides their family… that job required a lot of compassion.”

And she also enrolled in, and then worked for, Elan Enterprises, a corporate training program led by D. Trinidad Hunt.

Michelle with her first class of AIG trainees.

Michelle with her first class of AIG trainees.

“They had this nine-month personal development program called The Academy, and I was supposed to work part time for them to pay off my $4,000 bill,” Michelle says. “I ended up becoming the office manager, and worked for them for five years, learning to become a trainer myself.”

That background was how she ended up at AIG, an insurance company. Though she started in customer service, she made her way into the training department, and ended up staying with the company for eleven years.

“I loved it at AIG, so much so that they actually have an article of me in the company newsletter saying that I planned to retire there,” Michelle says.


While Michelle excelled at professional development, she admits she needed to learn to take time to take care of herself.

“I worked a second job for 19 years and at one point I had to acknowledge that I was in a state of perpetual motion, and that was because if I stopped, I would I have to seriously contemplate where I was in life,” she says. “At my core, I’m an introspective kind of person, and as I get older, I’m gravitating back toward that.”

When she was younger, she would start her day extra early, just to have a few moments of peace.

“I would get up at 5 a.m., jump in my car, drive to Waimea Bay, get out and sit on the beach at 6 am. with my music and just commune with myself, and sit there for an hour or so, then jump back in my car and go to work,” she says.

Today, that peace comes largely at home.

I call it puttering — I put on a CD, start cleaning, fold laundry, watch some TV, I’m content to stay home and putter around,” she says. “I like to think and be with my thoughts… I always say I’m often alone, but never lonely.”

Michelle also likes to write, recalling that she took a basic writing class at UH and got the only ‘A’ out of 70 students.

Michelle and Danny.

Michelle and Danny.

“I think I’m a frustrated writer, and I still try to write now and then,” she says. I’m a storyteller, I love observation, and I think it’s awesome to have the ability to encapsulate a complex process or message or idea in three sentences.”

And Michelle shares her life with her partner Danny, who she met for the first time in 1993 when he came in to the hospital gift shop and serenaded her with “Ei Nei.”

“I proceeded to ignore him for two years, but he’d still come in, and finally one day we got to talking about music, and that was it,” she said. One James Taylor concert later, and they’ve been together ever since.


Michelle had started working at AIG at around the same time Faith had started working at HIS. And while there was frequent talk of having Michelle joining her sister’s company, things got more serious when AIG was bought by Farmers Insurance.

“Actually, I did temp work for HIS when it was in the Gold Bond Building, helping with data entry for a couple of months during a conversion to our accounting system,” Michelle recalls. “I got a typewriter table at the end of Faith’s desk.”

So when Faith encouraged her to join the team full time, Michelle had a good idea of what was involved.

“I’d heard about HIS from the beginning… I was always intrigued by the fact that Faith loved it so much and was so invested in it, even back when she was an accounting clerk, which is not exactly the kind of job you get invested in,” Michelle says. “We’d had the conversation for years, about how company culture is important for her, and how she’s trying to create something different.”

Michelle and Faith at work, from the Hawaii Business "Founders & Visionaries" video.

Michelle and Faith at work, from the Hawaii Business “Founders & Visionaries” video.

Of course, after years of encouragement, Michelle was given only a day to apply.

“It was like, ‘Hey, here’s your window, you have 24 hours to tell me you’re interested, get me a resume,’” she says. “I had to dig up my resume that was so old, it was done on a typewriter on vellum paper.”

The question of whether or not she could work with family was her primary consideration in deciding to apply.

“We made a commitment to get over anything between us because of the larger purpose, and as a leader I trust her,” she says.

The two had gone from not seeing each other for months at a time to hanging out at least every couple of weeks. And Michelle says she knew that her sister had come a long way from her carefree ways as a kid.

“Honesty, somewhere along the way, Faith got in the drivers seat and never looked back,” Michelle says. “Sometimes we fall back into the ‘I’m taking care of her’ thing, but now it’s more nostalgia and a nod to our past — a way to continually acknowledge our long history together.”

Still, Michelle says it was good that she only had a day to decide.

“It was literally a leap of faith, no pun intended… I just felt for some reason I had to go for it,” she recalls. “I’m a believer in signs and divine timing and I just felt like, I just had an intuition that there was something I was led here to do.”

Two years on, and Michelle is even more confident that she’s in the right place.

“I’m busier here than I ever was, there’s more stress than there ever was, but there’s something so nurturing about the environment here, that it’s okay, I do it gladly because of the kind of company we are,” she says. “I do my tasks, I put money in the bank, but I feel like there’s a bigger purpose.”

And that bigger purpose includes supporting her coworkers, both inside the office and out.

“I get that a good part of why I’m here is to support Faith and Colleen [Yasuhara, VP of Product Development],” Michelle says. “As a company we’re very challenged, but we also have a culture that’s on the same page and very open to exploring its collective energy and growing it.”

Hawaii Business Top 100 Realtors 2014

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Hawaii Business Top 100 Realtors 2014

All of us at Hawaii Information Service would like to congratulate the many members that were recognized by Hawaii Business magazine in its eighth annual “Top 100 Realtors.” This year’s featured Realtors were recognized on Friday at a special celebration at The Royal Hawaiian Hotel in Waikiki.

Top Kauai Realtors at the Top 100 Realtors Event
Top Big Island Realtors at the Top 100 Realtors Event

Top 25 Realtors

  1. Myron Kiriu - Prudential Advantage Realty (Honolulu)
  2. Jim Schneider - Kukio Properties (Kailua-Kona)
  3. Sachi S. Braden - Sachi Hawaii Pacific Century Properties (Honolulu)
  4. Robert S. Kildow - Hualalai Realty (Kailua-Kona)
  5. Anne Oliver - Coldwell Banker Pacific Properties (Honolulu)
  6. Thomas Loratta - Hualalai Realty (Kailua-Kona)
  7. Bryn Kaufman - OahuRE.com (Honolulu)
  8. Bob Hansen - Maui Estates International (Wailea)
  9. Patricia Choi - Choi International (Honolulu)
  10. Bob J. Cartwright - Whalers Realty Inc. (Lahaina)
  11. Jeffrey Samuels - Jeffrey Samuels Real Estate (Honolulu)
  12. Carrie Nicholson - Hawaii Life Real Estate Brokers (Kailua-Kona)
  13. Nancy J. Callahan - The Wailea Group, LLC (Wailea)
  14. Melanie Long - Pacific International Realty (Honolulu)
  15. Daniel Ihara - Keller Williams Honolulu (Honolulu)
  16. Shinji Kamimura - Seven Signatures International Corporation (Honolulu)
  17. Mary LaVoie-Olson - Elite Pacific Properties, LLC (Honolulu)
  18. William “Buz” Moffett - Moffett Properties (Lahaina)
  19. Richard Cricchio - Help-U-Sell Honolulu Prop. (Honolulu)
  20. Josh Jerman - Hawaii Life Real Estate Brokers (Wailea)
  21. Stephen T.L. Hurwitz - Windermere/C & H Properties-Waimea (Kamuela)
  22. Courtney Brown - Island Sotheby’s International Realty (Lahaina)
  23. Dano Sayles - RE/MAX Lifestyle (Wailea)
  24. Frank H.N. Schenk - Windermere/C&H Properties-Waimea (Kailua-Kona)
  25. Jeff R. Kerr - Gold Coast Real Estate Inc. (Honolulu)

Remaining Top 100 Realtors (Alphabetically)

  • Scott Adams -  Prudential Advantage Realty (Honolulu)
  • JoAnn M. Aki -  Emerald Club Realty, Inc. (Wailuku)
  • Tracy P. Allen -  Coldwell Banker Pacific Properties (Honolulu)
  • Mary M. Beddow -  Coldwell Banker Pacific Properties (Kailua)
  • Dolores Bediones -  Prudential Locations LLC (Honolulu)
  • Trevor Benn -  Benn Pacific Group, Inc. (Honolulu)
  • Susan N. Borochov -  Coldwell Banker Pacific Prop. (Honolulu)
  • Myra Brandt -  Kahala Associates, Inc. (Honolulu)
  • Caron Broederdorf -  Caron B Realty International (Honolulu)
  • Sue Brown -  Livingston Realty (Kealakekua)
  • Patricia Case -  Elite Pacific Properties LLC (Honolulu)
  • Joel Cavasso -  Century 21 Kailua Beach Realty (Kailua)
  • Robert J. Cella -  Coldwell Banker Island Prop(W) (Wailea)
  • Beth Chang -  Coldwell Banker Pacific Properties (Honolulu)
  • Nicole I. Choi -  Prudential Locations LLC (Honolulu)
  • Kathy J. Christiansen -  MacArthur Sotheby’s International Realty (Kailua-Kona)
  • Stephen Cipres -  Elite Pacific Properties, LLC (Honolulu)
  • Meghan M. Clair -  Coldwell Banker Island Prop(S) (Wailea)
  • Harold Clarke -  Windermere/C and H Properties (Kamuela)
  • Robbie H. Dein -  Maui Real Estate Advisors LLC (Wailea)
  • Adam Falb -  Century 21 All Islands (Wailea)
  • Ben Garner -  Kukio Properties (Kailua-Kona)
  • Julianna Garris -  Choi International (Honolulu)
  • Ralph Gray -  Realty Executives Oahu (Honolulu)
  • Rebecca J. Hirsch-Keliihoomalu -  MacArthur Sotheby’s International Realty – Kamuela (Kamuela)
  • Iku S. Honda -  Coldwell Banker Pacific Properties (Honolulu)
  • Maria Hsu -  Coldwell Banker Pacific Properties (Honolulu)
  • Diane O. Ito -  Keller Williams Honolulu (Honolulu)
  • Riette Jenkins -  Coldwell Banker Island Properties Shops at Wailea (Kihei)
  • Kathleen Kagawa -  Hawaii 5-0 Properties, Inc. (Honolulu)
  • Yvonne Khouri-Morgan -  Mauna Lani Realty, Inc. (Kohala Coast)
  • David “First Sergeant” Kucic -  Hawaii Military Realty (Ewa Beach)
  • Ivy N. Kumai -  Ivy K Realty LLC (Aiea)
  • Eileen Lacerte -  Hawaii Beach and Golf Properties (Kamuela)
  • Adrienne W. Lally -  Team Lally of Keller Williams Honolulu (Kapolei)
  • Vincent Lao -  Five Star Realty, Inc. (Honolulu)
  • Brandon Lau -  Prudential Locations LLC (Honolulu)
  • Bradley S. MacArthur -  Wailea Realty Corp. (Wailea)
  • Diana J. Mahaney -  Hawaii Luxury Real Estate (Kohala Coast)
  • Mark A. Marchello -  Whalers Realty (Lahaina)
  • Kay Mukaigawa -  Primary Properties Inc. (Honolulu)
  • Nathalie Mullinix -  Nathalie Mullinix Realty Universal, Inc. (Honolulu)
  • Sue Murray -  Island of Lanai Properties (Lanai City)
  • Robert R. Myers -  Coldwell Banker Island Prop(L) (Lahaina)
  • Bob Myers -  Kona Resort Properties (Kailua-Kona)
  • Cindy L. Nash -  Choi International (Honolulu)
  • Neal A. Norman -  Hawaii Life Real Estate Brokers (Kilauea)
  • Suzanne Olson -  Kukuiula Realty Group LLC (Koloa)
  • Hugh O’Reilly -  Maui Resort Realty (Lahaina)
  • Barrie W. Parker -  Pualani Realty LLC (Keauhou)
  • Anne Hogan Perry -  Coldwell Banker Pacific Properties (Honolulu)
  • Don A. Persons -  Gold Coast Real Estate Inc. (Honolulu)
  • John Peterson -  Coldwell Banker Pacific Properties Kahala (Honolulu)
  • Kathryn E. Petty-Tubman -  RE/MAX Resort Realty (Wailea)
  • Tony Pinkert -  Hualalai Realty (Kailua-Kona)
  • Roger R. Pleski -  Hawaii Life Real Estate Brokers (Wailea)
  • Edward J. Rapoza -  Island Resort Property (Kailua-Kona)
  • Dennis Rush -  The Wailea Group LLC (Wailea)
  • Atsuko Sato -  Keller Williams Honolulu (Honolulu)
  • Ruthie Schultz -  Century 21 All Islands – Princeville (Princeville)
  • Rick Shaw -  Coldwell Banker Makai Properties (Koloa)
  • Rob Shelton -  Island Sotheby’s International Realty (Lahaina)
  • Jeff Simon -  Hawaii Life Real Estate Brokers (Wailea)
  • Ken Smith -  Coldwell Banker Island Prop(S) (Wailea)
  • Leslie Smith -  The Wailea Group LLC (Wailea)
  • Jeremy Stice -  Hawaii Life Real Estate Brokers (Wailea)
  • Tracey Anne Stott Kelley -  Stott Real Estate, Inc. (Kailua)
  • Yvonne Summerfield -  RE/MAX Kauai (Koloa)
  • Courtney J. Takai -  Vesta Hawaii Real Estate (Honolulu)
  • Tom Tezak -  Wailea Realty Corp. (Wailea)
  • Holly A. Turl -  Coldwell Banker Pacific Properties (Kailua)
  • Nicole Vincent -  Island Land Company, Inc. (Kailua-Kona)
  • Dave Wagner -  Wailea Point Realty, Inc. (Kihei)
  • Corinda Wong -  Prudential Locations LLC (Honolulu)
  • Mary Worrall -  Mary Worrall Associates (Honolulu)

HIS, in partnership with the Kauai Board of Realtors and Hawaii Island Realtors, is proud to have played a part in helping Hawaii Business build its roster each year. although it is an independent offering by the magazine. The full ranked list and all the details can be found in theJune 2014 issue. For information on the criteria used to compile this list (as well as separate lists for Top 100 Realtors by transactions, top agents for vacant land sales, etc.), see the magazine’s article for the Top 100 Realtors 2014 here.

Office Closed on Wednesday, June 11

Billing, Technical Support No Comments »

king-kamehameha-timwise-flickrThe Hawaii Information Service office will be closed on Wednesday, June 11, 2014 in observance of Kamehameha Day. Normal office hours will resume on Thursday, June 12.

As always, you can reach us after hours and on weekends by leaving a message on our emergency line. Just call (808) 599-4224 or (800) 628-3121 from the neighbor islands, and press * (star). Our phone system will notify our on-call staff, and someone will return your call as soon as possible.

The next observed holiday will be Independence Day on Friday, July 4. Our team would like to wish you a good weekend, and thank you for your continued support!

Billing Reminder

We’d also like to remind MLS customers on the annual July billing calendar that the next billing date for credit card and ACH customers is coming up! Cards will be billed on Tuesday, July 1, 2014. Payments by check are also due by Tuesday, July 1. Please note that if you are placing your license on “inactive” status, or if you are surrendering your license, we must receive a copy of your DCCA change form 4 to 5 business days prior to the billing date (or Monday, June 23, 2014).

Please be aware that there are no refunds, so please advise us of any change that you’d like to make to your account as soon as possible. Mahalo!

Photo courtesy Tim Wise/Flickr.

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