Happy Thanksgiving!

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The entire Hawaii Information Service family would like to say thank you for your support this year. We hope this holiday weekend is a fun and safe one for you and your family and friends.

Please note that we will be out of the office on Thursday, November 25th and Friday, November 26th, returning on Monday, November 29th.

If you need to reach us for any reason, you may leave a message on our emergency line by calling the main office number (800-628-3121 or 599-4224 on Oahu) and pressing * (star). Please leave a message and your contact information, and our phone system will notify our on-call staff that there is an emergency message.

Mahalo!

Adobe Update May Affect Forms

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We are currently investingating reports that the most recent software update from Adobe to its Adobe Reader utility for PDF documents, Adobe Reader X, is not compatible with our current implementation of contract forms. If you use these forms in REsearch, we suggest that you delay installing Adobe’s update for the time being.

If you have installed Adobe Reader X and are experiencing problems with contract forms in REsearch, you can uninstall the software, then download and install an older version of Adobe Reader, such as version 9.4.

Our development team is researching this issue and will provide a fix as soon as possible. If you have questions, please contact us at (808) 599-4224 option #1, or e-mail support@hawaiiinformation.com.

Today’s Unplanned Outage

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Early this morning, a hardware failure at one of our upstream network providers caused an extended unscheduled outage for most users of our services, including REsearch and AlohaLiving.com. We apologize for the inconvenience, and appreciate your patience as we addressed the problem.

What Happened?

A misconfigured router and outdated backup arrangement between Oceanic Time Warner Cable and the University of Hawaii caused our servers to become unreachable. We understand that only two network customers were directly affected, but unfortunately, Hawaii Information Service was one of them.

Our networking department spent the morning on the phone speaking with various technicians and system administrators, and the problem was resolved shortly before 10:30 a.m. By the time you receive this notice, all users should again be able to access our systems as usual.

What Next?

Unfortunately, connectivity issues like these are often beyond our control. However we will continue to do our best to be responsive and resolve them as quickly as possible. If at any time you experience problems with our services, please don’t hesitate to contact us.

Following this outage, as with every outage, we will review our emergency response procedures to minimize the impact on our valued members.

Let’s Connect!

If you use Facebook or Twitter, we invite you to connect with Hawaii Information Service:

Although our services and websites were unavailable, we had posted brief notices about this morning’s outage on our Facebook page and Twitter account.

In addition to keeping you updated on company and industry news, as well as sharing links of interest, these are useful, independent channels that we can use to get breaking news and important notices out to you… particularly when our normal channels are unavailable.

HAR Forms Updated

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The 37 Hawaii Association of Realtors (HAR) standard forms have been updated for November 2010. Among the updates, there are substantive changes to the following:

  • RR101 – Exclusive Right to Sell Listing Contract
  • RR107 – Receipt of Seller’s Real Property Disclosure Statement

Questions? Comments? Please feel free to contact us via Support@HawaiiInformation.com or call 1-800-628-3121 or (808) 599-4224.

November Training Schedule

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Below is the schedule of upcoming online training classes for the month of November. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch.

Descriptions of each webinar can be found here. To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

This Week

Basics to Formats
Friday, Nov. 5, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/796395202

How to Enter & Manage Listings
Friday, Nov. 5, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/441304714

Nov. 8-12, 2010

Contract Forms & Downloading the Roster
Monday, Nov. 8, 2010 from 9:00 a.m. to 10:30 a.m.
Register: https://www2.gotomeeting.com/register/303099531

Prospecting & Contacts
Monday, Nov. 8, 2010 from 11:00 a.m. to 12:30 p.m.
Register: https://www2.gotomeeting.com/register/725659066

The Calendar
Wednesday, Nov. 10, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/758543818

Update & CMA
Friday, Nov. 12, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/919769003

Farming & Labels
Friday, Nov. 12, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/173461067

Nov. 15-19, 2010

Orientation
Monday, Nov. 15, 2010 from 9:00 a.m. to 10:30 a.m.
Register: https://www2.gotomeeting.com/register/628185595

The Basics
Monday, Nov. 15, 2010 from 11:00 a.m. to 12:30 p.m.
Register: https://www2.gotomeeting.com/register/835203771

Basics to Searching
Wednesday, Nov. 17, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/995771235

Advanced Search Techniques
Wednesday, Nov. 17, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/704747146

Customizing
Friday, Nov. 19, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/448679474

Downloading
Friday, Nov. 19, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/127264586

Nov. 22-26, 2010

Maps I
Monday, Nov. 22, 2010 from 9:00 a.m. to 10:30 a.m.
Register: https://www2.gotomeeting.com/register/828658723

Maps II
Monday, Nov. 22, 2010 from 11:00 a.m. to 12:30 p.m.
Register: https://www2.gotomeeting.com/register/390029251

Nov. 29-Dec. 3, 2010

How to Enter & Manage Listings
Monday, Nov. 29, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/806903891

Basics to Formats
Monday, Nov. 29, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/596978123

Orientation
Wednesday, Dec. 1, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/378173939

The Basics
Wednesday, Dec. 1, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/451403714

The Calendar
Friday, Dec. 3, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/975858482

Basics to Searching
Friday, Dec. 3, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/816300475

In-Person Training

REsearch TMK
Friday, Nov. 5, 2010 from 1:00 p.m. to 4:00 p.m.
Register: Log into REsearch and find the Training Calendar under ‘RETools.’

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121.


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