REsearch 4.3 Issues

REsearch, REsearch 4.3 7 Comments »

Following the release of REsearch 4.3 on Monday, we have been receiving a great deal of valuable feedback and bug reports. Even with our extensive testing and expanded beta trials, problems are unavoidable with an upgrade of this scale. We apologize for any inconvenience or frustration you may have experienced with this transition. And we’d like to take this opportunity to update you on the most pressing issues we’re working to address.

Top REsearch 4.3 Issues

Updated 5/3/2010 at 1:45 p.m. HST

MLS Totals not showing correct or expected values.
Ticket #14369
Fields such as “Baths Total” and “Bedrooms Total” could be showing a “0″ value. These fields should be totaled for a property from individual “Building” information, but are being miscalculated. Information is not being lost — if you look at the full format in the “Building” section, it will display the correct values for beds and baths. This is currently a top issue, and we are working to correct it as soon as possible.

Menu appears when printing listings.
Ticket #14381
When printing a listing using the “blue triangle” menu item, the menu can remain displayed on the screen and, when printed, obscure some listing information. This is an intermittent issue that seems to affect only certain users. While we continue to investigate this issue, the problem can be avoided by using the green “Actions” button to print (and perform other actions) instead.

Public/Private remarks not fully displaying.
Ticket #14404
Public and private remarks entered in the new data entry screen are cut off when printed or emailed. We are currently investigating the cause of this issue.

Problems with the “MLS Full” display formats.
Tickets #14391, #14409, #14424

We reworked a number of formats, but may have missed the mark on a few of them. In particular, the new “MLS Full” format has turned out to be problematic. Issues include the amount of white space, the size of images, and the number of pages that are printed. The objective was to provide a format that included all the information about a given property, but many members have made it clear they prefer a more compact format that includes only the basic information. As a result, we are working on bringing back the previous “MLS Full” format (although we will rename it the “MLS Mid” format). And it will be made the default for “Links” for the foreseeable future. Once this is complete, we will then revisit the new “MLS Full” format, and rework it based on the feedback we have received. We encourage you to continue to send us your suggestions as to what you expect out of a basic display format (i.e. one-page printing, no images or map, small headers, etc.). Status: Improved. Photos and maps removed. Further improvements planned.

No new listings on REVO or ‘Get Listing Update’ searches.
Tickets #14372, #14399, #14401
A change in the way Days On Market was calculated inadvertently caused some new listings to not display on the REVO page as well as in the ‘Get Listing Update’ search. Status: Fixed.

Display issues when “MLS Full” and “TMK Full” formats are run together.
Tickets #14402, #14410
Status: Fixed.

Listing Date field missing from Listing Details form.
Ticket #14406
The “Listing Date” field in the “Listing Details” was obscured or not displaying for some users. Status: Fixed.

Listings showing “(OLD)” next to them.
Ticket #14375
During the data conversion, we couldn’t always automatically assign a Subtype to a property, such as when distinguishing between a Res Condo versus a Condo in a multi-unit building. But we wanted to make sure it was possible to search for and find these properties using the previous classifications, even if the listing agent hadn’t updated their listings with a Subtype. Hence the “Res (OLD)” and “Condo (OLD)” labels. However, this has caused some confusion as some may interpret the label as suggesting the property itself is old. We will therefore replace “(OLD)” with “(Prev)” to indicate that a property was previously listed as this type. Status: Fixed.

Additional Troubleshooting

Our Customer Service team has also identified a couple of common problems experienced by some of our users.

REsearch screen does not load properly upon logging in.
The REsearch 4.3 upgrade did involve moving some elements to different servers, and some computers and ISPs may still be pointing at the old locations. If you’re having trouble loading REsearch when it previously worked as expected, you may need to flush your DNS cache. Instructions on how to do so can be found here.

Links in prospect emails are generating script errors.
If links in emails sent from REsearch are opened in web browsers other than Microsoft Internet Explorer (such as Mozilla Firefox or Apple Safari), the rendered page may generate a script error and not display correctly. This is an issue introduced with REsearch 4.3 and we are continuing to investigate. In the mean time, use Microsoft Internet Explorer for best results.

Confusion over field names, acronyms, and definitions.

REsearch offers a feature called “Hover Help,” which provides a brief description of a search or data field when you hover your mouse pointer over it. Your pointer will change to a question mark and the description or definition will appear in a small box.

Online Training Schedule

REsearch, Training No Comments »

Here is the latest online training schedule. Webinars have now been updated for REsearch 4.3. Descriptions of each webinar can be found here. To sign up immediately, simply click on the links below. Space is limited so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up.

This Week

What’s New with 4.3
Monday, April 26, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/703105707

What’s New with 4.3
Tuesday, April 27, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/608137747

The Basics
Tuesday, April 27, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/351898475

How to Enter & Manage Your Listings
Wednesday, April 28, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/384145842

What’s New with 4.3
Wednesday, April 28, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/610698723

What’s New with 4.3
Thursday, April 29, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/822576202

Basics to Searching
Thursday, April 29, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/555651882

Basics to Formats
Friday, April 30, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/379880251

What’s New with 4.3
Friday, April 30, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/420099907

May 3-7, 2010

Prospecting & Contacts
Monday, May 3, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/864975738

Farming & Labels
Monday, May 3, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/693523330

What’s New with 4.3
Wednesday, May 5, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/368501314

How to Enter & Manage Your Listings
Wednesday, May 5, 2010 from 3:00 p.m. to 4:30 p.m.
Register: https://www2.gotomeeting.com/register/428528866

Update & CMA
Friday, May 7, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/551788459

The Calendar
Friday, May 7, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/969273802

May 10-14, 2010

What’s New with 4.3
Monday, May 10, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/462290026

Basics to Searching
Monday, May 10, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/302437058

Basics to Formats
Wednesday, May 12, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/732339130

Contract Forms & Downloading the Roster
Wednesday, May 12, 2010 from 3:00 p.m. to 4:30 p.m.
Register: https://www2.gotomeeting.com/register/899350610

Advanced Search Techniques
Friday, May 14, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/249296411

Customizing
Friday, April 14, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/749618914

May 17-21, 2010

Orientation
Tuesday, May 18, 2010 from 9:30 a.m. to 11:00 a.m.
Registration: https://www2.gotomeeting.com/register/304303603

The Basics
Tuesday, May 18, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/584911074

Basics to Searching
Wednesday, May 19, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/394026619

What’s New with 4.3
Wednesday, May 19, 2010 from 3:00 p.m. to 4:30 p.m.
Register: https://www2.gotomeeting.com/register/884574819

Maps I
Thursday, May 20, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/442966547

Maps II
Thursday, May 20, 2010 from 3:00 p.m. to 4:30 p.m.
Register: https://www2.gotomeeting.com/register/935575770

How to Enter & Manage Your Listings
Friday, May 21, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/326820235

Downloading
Friday, May 21, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/720206882

May 24-28, 2010

What’s New with 4.3
Monday, May 24, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/704504491

Prospecting & Contacts
Monday, May 24, 2010 from 2:30 p.m. to 4:00 p.m.
Register: https://www2.gotomeeting.com/register/700547866

Farming & Labels
Tuesday, May 25, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/883761026

Updates & CMA
Tuesday, May 25, 2010 from 3:00 p.m. to 4:30 p.m.
Register: https://www2.gotomeeting.com/register/457034163

Basics to Formats
Friday, May 28, 2010 from 9:30 a.m. to 11:00 a.m.
Register: https://www2.gotomeeting.com/register/627487930

Contract Forms & Downloading the Roster
Friday, May 28, 2010 from 1:00 p.m. to 2:30 p.m.
Register: https://www2.gotomeeting.com/register/902577355

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. The link will then take you to the registration site.
  • Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121 , press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121.

REsearch 4.3 Videos & Release Schedule

REsearch, REsearch 4.3, Training No Comments »

The final week is upon us for the release of REsearch 4.3 on Monday, April 26th. As the day draws closer, we want to make sure everyone is prepared for this change. In this update, we have information on some video tutorials, training sessions, and a more detailed release schedule.

Video Help

Our customer service department has done a great job putting together special video tutorialsto cover the key changes coming in REsearch 4.3:

Online Training & Special Training Sessions

Our trainers have scheduled a series of live webinars to cover REsearch 4.3. You can find the list of classes we announced last week on our blog, but depending on demand, we will likely add additional webinars in the days ahead. For the latest schedule, log into REsearch, click on “REtools,” and then on “Training.”

We will also be offering special training classes for larger offices. If your office has 20 or more agents, please contact us if you’d like to schedule your own “What’s New in 4.3″ training session. We would require a class roster of at least 20 people, and — if an in-office session is requested — an available, computer- and Internet-equipped training room.

If you want to catch up on all past announcements regarding REsearch 4.3, just follow this link to our Bulletins blog.

Release Schedule

REsearch 4.3 will go live on Monday, April 26th 2010. However, the transition will require us to put REsearch into “read-only mode” over the weekend. This means that from 5 p.m. on Saturday, April 24th through the evening of Sunday, April 25th, you will not be able to modify or enter new listings, prospects, contacts, or saved searches.

You will still be able to login and view existing listings, but if you expect to add or modify listings at the end of the month, we encourage you to do so by Friday, April 23rd. Otherwise, you can wait until REsearch 4.3 is live, and you can add or modify listings using the new data entry forms.

Mahalo!

As always, we would like to thank you for your support and feedback as we continue to build better tools to help you grow your business.

Bob Schoenthal
Hawaii Information Service Product Manager
bob@hawaiiinformation.com
(800) 628-3121 x153
Cell: (808) 222-3757
Fax: (808) 536-6499

REsearch 4.3 Online Training

REsearch, REsearch 4.3 1 Comment »

Learn about the changes coming April 26!

REsearch 4.3 is coming on Monday, April 26. While the beta site has been available for weeks, we know many users could benefit from a guided tour of the changes coming with the new version. Our hardworking trainers have scheduled a set of webinars where you can get a detailed look at REsearch 4.3, and get your questions answered.

To sign up immediately, simply click on the links below. Space is limited, so please RSVP soon! If you are going to participate/watch online classes as a group, only one person needs to sign up. As REsearch 4.3 introductory classes fill up, we may continue to add more. You can get the latest list of classes by logging into REsearch, clicking on “REtools,” and then the “Training” link.

Also, stay tuned for information on upcoming recorded video tutorials covering specific REsearch 4.3 changes.

April 19-23, 2010

What’s New With REsearch 4.3: Monday, April 19, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/929413434

New Member Orientation: Monday, April 19, 2010 from 2:30 p.m. to 4:00 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/997371315

What’s New With REsearch 4.3: Wednesday, April 21, 2010 from 9:00 a.m. to 10:30 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/541531467

How to Enter & Manage Your Listings: Wednesday, April 21, 2010 from 11:00 a.m. to 12:30 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/745355258

What’s New With REsearch 4.3: Friday, April 23, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/719663667

Basics to Searching: Friday, April 23, 2010 from 1:00 p.m. to 2:30 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/847213411

April 26-30, 2010

What’s New With REsearch 4.3: Monday, April 26, 2010 from 2:30 p.m. to 4:00 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/703105707

What’s New With REsearch 4.3: Tuesday, April 27, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/608137747

The Basics: Tuesday, April 27, 2010 from 2:30 p.m. to 4:00 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/351898475

How to Enter & Manage Your Listings: Wednesday, April 28, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/384145842

What’s New With REsearch 4.3: Wednesday, April 28, 2010 from 1:00 p.m. to 2:30 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/610698723

What’s New With REsearch 4.3: Thursday, April 29, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/822576202

Basics to Searching: Thursday, April 29, 2010 from 2:30 p.m. to 4:00 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/555651882

Basics to Searching: Friday, April 30, 2010 from 9:30 a.m. to 11:00 a.m.
Registration Web Link: https://www2.gotomeeting.com/register/379880251

What’s New With REsearch 4.3: Friday, April 30, 2010 from 1:00 p.m. to 2:30 p.m.
Registration Web Link: https://www2.gotomeeting.com/register/420099907

Instructions on how to register for online classes:

  1. To register, please click onto the applicable link located below the class. The link will then take you to the registration site.
  2. Please complete all the required fields marked by a red asterisks (First Name, Last Name, Email Address, Phone, Organization AKA Office Name).
  3. Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  4. If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121 , press # and then 457.
  5. Remember, after you have participated, please make sure to fill out the survey or e-mail me your feedback so we can continue to improve upon our training efforts! Mahalo.

System Requirements for Online Classes

  • PC-based attendees – Required: Windows® 2000, XP, Vista, Windows 7
  • Macintosh®-based attendees – Required: Mac OS® X 10.4 (Tiger®) or newer

System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hawaiiinformation.com or call (808) 599-4224 or (800) 628-3121.

REsearch 4.3 Coming April 26

REsearch, REsearch 4.3 No Comments »

With a few more weeks of beta testing and bug fixes under our belt, we are prepared to move forward with the release of REsearch 4.3 on Monday, April 26, 2010. We will soon publish a more detailed timeline, including scheduled downtime and read-only restrictions, but mark your calendars today for the release — now just over two weeks away.

We would like to thank those of you that took the time to test the Beta release and provide additional feedback, which allowed us to better solidify our codebase. We now have a final set of fixes in process, which we want to have in place before the conversion. We greatly appreciate your patience and understanding as we’ve taken extra steps to ensure a smooth transition.

In the days ahead, please help us get the word out to your coworkers and colleagues on the REsearch 4.3 release. You can review the key changes on our blog, and experience them via our Beta site. As part of the REsearch 4.3 launch, we will be providing new video tutorials and updated help documentation, as well as updating our training curriculum. More on that later.

As always, if you have any questions, please don’t hesitate to contact me.

Bob Schoenthal
Product Manager, Hawaii Information Service
bob@useresearch.com


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