Our office will be closed on the Independence Day holiday,
Friday, July 3, 2009
Normal Office hours will resume on Monday, July 6, 2009.
Final Billing Reminder!
Absolute deadline for billing change requests is Tuesday, June 30, 2009, 3:00 PM
Please contact us by this deadline, if you would like any changes to your billing.
- If you need to change your payment account information, please click on this link for the Exhibit C – Pre-Authorized Payment Agreement. Print and complete this form, sign it and fax it to (808) 524-6874. Please note that your broker does not have to sign this form if you are only changing your account information.
- If you need to change your payment frequency, please notify us by one of the following methods.
-Call HIS Accounting at 1-800-628-3121, ext. #454, or
-Send an email to Accounting@HawaiiInformation.com or Deb@HawaiiInformation.com
Once your credit card is charged or your account is debited, there will be no refund. It is Participant’s (PB, BIC or DR) responsibility to insure that all of his/her fees due and those of his affiliated associate and support subscribers are paid by the 10th day of each month or service may be interrupted to the entire office on the 11th day. If any of Participant’s associate subscribers is not able to pay for his/her fees, the Participant has the following options.
- Release the agent, placing their license inactive with DCCA, and provide a copy of the release form to HIS. The agent’s signature is not required.
- Loan the agent sufficient funds to pay the fees due.
- Pay the fees due on behalf of the agent.
Participant is responsible for managing the roster for his/her office. Fees will continue to be billed for each of his/her affiliated subscribers until the DCCA form is received by HIS. As always, we appreciate your cooperation. Mahalo!
NOTE: The due date for submitting DCCA change forms notifying us that you have placed your license inactive or have surrendered your license was on June 25, 2009. We cannot terminate current MLS service and billing without the DCCA change forms.
Waiver Applications/Renewals are also due!
Waiver applications are due by Tuesday, June 30, 2009.
Do you have licensed agents, assistants, or other staff that qualify for an MLS Waiver? Waiver applications and renewals are DUE NOW! Please read this important information about waiver applications.
Waiver applications for the July 2008 to June 2009 period will be automatically expiring on June 30, 2009. Anyone who is under waiver and want to continue accessing the MLS service under a waiver application must submit a new waiver application by June 30th of each fiscal year. This affects all licensed support subscribers, property managers and time-share agents. Waivers are also required for each partner or officer, director or shareholder who has a license, but does not engage in sales activity. Click here to obtain the Waiver Application form.
Please fax the Waiver Application forms to 1-888-628-3121. Should you have any questions, please call 1-800-628-3121, ext #454, or send an email to Accounting@HawaiiInformation.com or Deb@HawaiiInformation.com
Please note that Waiver Applications are subject to HIS Board of Directors approval.
Normal Office Hours: Monday – Friday: 8:00 a.m. to 5:00 p.m.
In case of emergency……
You may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and your contact information and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.
Hawaii Information Service
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817
Phone: 1-800-628-3121, if calling from the neighbor islands, 599-4224, from Oahu
Fax: 1-888-628-3121, if faxing from the neighbor islands, 536-4699, if faxing from Oahu