Bulletins – Hawaii Information Service

A problem with missing condo document for some Kauai projects has been resolved. Should you come across any problems with missing documents, please report them to us.
Should you have any questions or concerns in regards to the enhancements and bug fixes we have just released, please feel free to contact us at 1-800-628-3121, if calling from the neighbor islands or 599-4224 if calling from Oahu. You may also send an email to TechSupport@Hawaiiinformation.com.

In our last bulletin, we announced a change in the rules regarding the copying of other brokers/agents’ photos. The change in the rules only applies to the copying of photos from listings previously submitted to the service by other brokers/agents for re-use in subsequent listings for the respective properties. The re-use of such photos may be allowed with the permission of previous listing brokers/agents. All other copying of photos currently permitted by the rules are not affected.

Okay….We heard you!…. “All that wordy stuff about disclosure requirements that was sent out in the last few bulletins left everyone more confused than ever.” Below is a table of these disclosures showing if they are required in the MLS and not. Please note that this may not be the complete list of disclosures required by the Hawaii Administrative Rules (HAR) and the National Associations of REALTORS (NAR).

Should you have any questions in regards to these disclosures, please feel free to contact Diana Haraguchi, Exec. Asst. to the President/CEO, by sending an email to Diana@HawaiiInformation.com or to call 1-800-628-3121, enter # and then 172.

To those of you who participated in our Customer Satisfaction Survey, we would like to express our appreciation. Your responses will help us in serving you better.

For those of you who have not yet had the opportunity to participate, we are leaving the survey on-line through Friday, March 21, 2008.

Should you have any questions, please feel free to contact our Tech Support team by sending an email to TechSupport@HawaiiInformation.com, or by calling 1-800-628-3121.

Participants are the primary subscribers of the MLS service for their respective offices. Participants are the principal brokers, brokers in charge, or the designated REALTORS©.

Participant’s affiliates may not have access to the service unless the Participant subscribes to the service. We receive quite a number of calls from agents who are not PBs, BICs or DRs, interested in signing up for new service or have changed offices and wish their services to be transferred to their new offices. All transfers require a copy of the DCCA Change Form signed by the Participant(s).

HIS is not part of the DCCA, and must rely on Participant to provide a copy of the fully signed Change Forms to us. Without it, HIS cannot activate new service or transfer agents from one office to another. In the case of a transfer, the transferring agent must reapply for MLS service under his/her new office. There is a $50 charge to transfer service. If the agent is subscribing for new service, there is an initial setup fee of $250.

The only way to change billing is to change the roster. The only way to change the roster is to supply a copy of the signed Change Forms to both DCCA and HIS.

Should you have any questions regarding MLS subscriptions, please contact our Membership Coordinator, Sue Ann Militante, by sending an email to SueAnn@HawaiiInformation.com, or by calling her at 1-800-628-3121, enter # and then 160.

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

Diana Haraguchi
Exec. Asst. to the President/CEO
Hawaii Information Service
Phone: 1-800-628-3121, enter # and then 172
(Oahu call 599-4224)
Fax: 1-888-628-3121
(Oahu fax 599-4224)