HIS Bulletin – March 26, 2008

Digests, REsearch, Technical Support No Comments »

Enhancements…

Now showing…
Descriptive Label added to MLS 1 Photo display Format

The last column of the MLS 1 Photo display format for any listing except for vacant land, shows the living area, apartment # and beds & baths. Up to now there has not been any descriptive label for that column. Now you’ll see a label “Lv.Area Bd/Ba” or “Lv.Area #Unit Bd/Ba.” The data in this column will be shown in the same order of the items shown in the labels reading left to right.

Condo Documents

We have received a few calls in regards to the correctness of the Condo Documents that can be viewed through clicking on links in the TMK records. The documents that appear after clicking on a document link in the HIS service are those that are at the State website. HIS does not have access to these documents, nor does HIS have the authority to make changes to them. If you come across a document that you feel is not accurate, or is the wrong one, please contact our Data Quality & Control team by sending an email to CustSvc_Data_Discrepancy@Hawaii Information.com or by calling 1-800-628-3121. We can check to make sure that our service is linking to the right document. Any questions about the documents themselves should be directed to the Department of Commerce and Consumer Affairs (DCCA).

MLS Rules…
Copying of Listing Photos

On March 25, 2008, the HIS Board of Directors approved an amendment to the MLS Rules & Regulations. The following section will be added to Article IX, Display, reproduction and advertising. The new Section 9.05 will read:

“If a listing broker takes a listing contract on a property for which another broker previously submitted photographs to a listing record in the service, the new listing broker may not copy or otherwise use the previously submitted photographs to market the property under the new listing contract without the permission of the listing broker who originally submitted the photographs. The foregoing notwithstanding, participants are entitled to reproduce the photographs appearing in listings of other brokers under the terms of Section 9.02.”

This specifically addresses the unauthorized copying of and re-use of photos attached to past listings by other brokers and agents for subsequent listings for any given property.

Please be Considerate!
Use of MLS/HIS Email Lists Limited

An email list generated from data in the HIS database is considered a service communication channel. The MLS rules state that the use of these lists is strictly limited to promoting the sale of properties listed in the service. They may not be used for the distribution of announcements for garage sales, ads for the sale of vehicles or for forwarding chain emails. These are considered “spam” (sometimes called “junk email” ) that are not appreciated by most of our customers. Even if the sender is not using a list generated from the HIS system, the sender should provide the recipients with a way to “opt out” of receiving any future mailings from the sender.

Helpful Listing Info…..
Listing of Foreclosed Properties (REOs)

You may list properties in the MLS if you have been appointed Commissioner to facilitate the sale of a foreclosed property. If there are no commissions involved, just enter $1 as the commission offered. This is because the MLS rules require that a commission of at least $1 be shown in a listing. In the Public Remarks, be sure to include a comment in the Public Remarks that your listing is for an REO property. When the property is sold, if the buyer was not represented, use the ID# 1799 for “Buyer not Represented”, or the ID# of the buyer’s agent, or if the buyer’s agent is not a subscriber to any MLS service, use ID #2311 for “Non Participant”.

You may come upon other scenarios. Some may involve properties that have not been foreclosed on, or are short sales. Sometimes there are commissions offered. If you have any questions as to how they may be listed, contact us, and we’ll be able to help you with your listing.

Contact Information in the Public Remarks

Just a reminder…

Remarks like “Call now”, “Call for more information”, “For more information, contact us today” or any verbiage that may be perceived by prospective buyers as invitation or enticement to contact the listors directly are considered contact information. We recommend avoiding using the words “call” or “contact” in the Public Remarks. If you use these words in the Public Remarks in any listing that is released to active status, our screening program will automatically flag them for review. In almost all instances, our “human eyeball” review will result in a notice being sent to the listor to revise the remarks or be subject to processing fees. The current processing fees for having contact info in the Public Remarks is $25 per listing for the first instance and then $50 per listing for each subsequent instance. HIS may also remove or withdrawn listings that violate the rules from the HIS database.

Directions to the property

You may include directions to the property in the Public Remarks, but do not include them in the context of inviting prospective buyers to visit the property, such as “Come see this property today located at …..” or “Drop in and see ……”. In the case of listings for property in a project, do not mention the sales office or it’s location at the project site.

How to update your profile 24/7
Do you need to update your contact information or password?
Follow the simple instructions below.

After you log into REsearch,

  • Click on the “TOOLS” tab that is located at the top right corner of the screen.
  • Click on “Update My Profile” on the drop down menu.
  • Update any information and/or your change your password

Don’t forget to click “SAVE” to update your profile.

If you make changes to your information yourself, there is no fee charged for the changes. If you would like us to make the necessary changes for you, there is a $100 fee for changes. Just click on the form link below for a “Change in Subscriber Information” form”. Complete the form and fax it to (888) 628-3121. Upon your approval of the $100 charge to make the changes, we will change the information as requested. If you have any questions or need further assistance, please feel free to call our Technical/Customer Support team at the following numbers: Interisland call 1 (800) 628-3121, enter # and then 457. From the Mainland call 1 (808) 599-4224, enter # and then 457. Thank you.

Change in Subscriber Information form.

Administration Notes
Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

www.HawaiiInformation.com
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817

**************************************************************************
Have a question or suggestions? Don’t know who to contact?
Click here to send an email and let us know how we can help you!

Diana Haraguchi
Exec. Asst. to the President/CEO
Hawaii Information Service
Phone: 1-800-628-3121, enter # and then 172
(Oahu call 599-4224)
Fax: 1-888-628-3121
(Oahu fax 536-6499)

HIS Bulletin – Maintenance Alert

Digests, REsearch, Technical Support, TMK No Comments »
Maintenance Alert

HIS will be performing Software Upgrades to our servers, installing the latest Backup drivers. This is scheduled to occur on Sunday, March 30, 2008 at 3:45 a.m. All REsearch, IDX and public site customers will experience a loss of service for the first 15 minutes of this installation

We appreciate your patience and apologize for any inconvenience this may cause you. Should you have any questions, please feel free to contact us.

Mahalo!


Administrative Notes…..

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m
www.HawaiiInformation.com
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817

HIS Digest – March 14, 2008

Digests, REsearch, Technical Support No Comments »
MLS Bug Fixed

Missing Condo Documents for Kauai Projects

A problem with missing condo document for some Kauai projects has been resolved. Should you come across any problems with missing documents, please report them to us.
Should you have any questions or concerns in regards to the enhancements and bug fixes we have just released, please feel free to contact us at 1-800-628-3121, if calling from the neighbor islands or 599-4224 if calling from Oahu. You may also send an email to TechSupport@Hawaiiinformation.com.

MLS Rules
Clarification
Copying of Listing Photos

In our last bulletin, we announced a change in the rules regarding the copying of other brokers/agents’ photos. The change in the rules only applies to the copying of photos from listings previously submitted to the service by other brokers/agents for re-use in subsequent listings for the respective properties. The re-use of such photos may be allowed with the permission of previous listing brokers/agents. All other copying of photos currently permitted by the rules are not affected.

MLS Disclosures Reference Table

Okay….We heard you!…. “All that wordy stuff about disclosure requirements that was sent out in the last few bulletins left everyone more confused than ever.” Below is a table of these disclosures showing if they are required in the MLS and not. Please note that this may not be the complete list of disclosures required by the Hawaii Administrative Rules (HAR) and the National Associations of REALTORS (NAR).

disclosure-table.jpg

Should you have any questions in regards to these disclosures, please feel free to contact Diana Haraguchi, Exec. Asst. to the President/CEO, by sending an email to Diana@HawaiiInformation.com or to call 1-800-628-3121, enter # and then 172.

CUSTOMER SATISFACTION SURVEY

To those of you who participated in our Customer Satisfaction Survey, we would like to express our appreciation. Your responses will help us in serving you better.

Mahalo!

For those of you who have not yet had the opportunity to participate, we are leaving the survey on-line through Friday, March 21, 2008.

Just
CLICK HERE
and take the survey now!

…..or come back and take it anytime through Friday, March 21, 2008.

Should you have any questions, please feel free to contact our Tech Support team by sending an email to TechSupport@HawaiiInformation.com, or by calling 1-800-628-3121.

REMINDERS to Participants…..

Participants are the primary subscribers of the MLS service for their respective offices. Participants are the principal brokers, brokers in charge, or the designated REALTORS©.

Participant’s affiliates may not have access to the service unless the Participant subscribes to the service. We receive quite a number of calls from agents who are not PBs, BICs or DRs, interested in signing up for new service or have changed offices and wish their services to be transferred to their new offices. All transfers require a copy of the DCCA Change Form signed by the Participant(s).

HIS is not part of the DCCA, and must rely on Participant to provide a copy of the fully signed Change Forms to us. Without it, HIS cannot activate new service or transfer agents from one office to another. In the case of a transfer, the transferring agent must reapply for MLS service under his/her new office. There is a $50 charge to transfer service. If the agent is subscribing for new service, there is an initial setup fee of $250.

The only way to change billing is to change the roster. The only way to change the roster is to supply a copy of the signed Change Forms to both DCCA and HIS.

Should you have any questions regarding MLS subscriptions, please contact our Membership Coordinator, Sue Ann Militante, by sending an email to SueAnn@HawaiiInformation.com, or by calling her at 1-800-628-3121, enter # and then 160.

Administration Notes
Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m

In the event of emergency, you may leave a message in our emergency voice mailbox by calling the main office number and pressing * (star). Leave your message and our phone system will notify our on-call staff that there is an emergency message. Call 1-800-628-3121, if calling from the neighbor islands or 599-4224, if calling from Oahu.

www.HawaiiInformation.com
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817

Have a question or suggestion? Don’t know who to contact?
Click here
to send an email and let us know how we can help you!

Diana Haraguchi
Exec. Asst. to the President/CEO
Hawaii Information Service
Phone: 1-800-628-3121, enter # and then 172
(Oahu call 599-4224)
Fax: 1-888-628-3121
(Oahu fax 599-4224)

Green Listings Needed- WOW!

Uncategorized 1 Comment »

Green Listings

CALLING ALL GREEN & ECO-FRIENDLY LISTINGS!
In April, AlohaLiving.com will be featuring green and eco-friendly listings as our WOW! Listing of the Week on each island. Do you have a listing that is environmentally friendly? We want to feature it!

Recycled rainwater, solar chimneys, rooftop gardens, geothermal cooling systems, solar panels, natural ventilation: These are just some of the tricks in an arsenal of design techniques builders are using to create structures that tread lightly on the earth.

WOW! Listing of the Week is featured on the main real estate pages for each island, and on the AlohaLiving.com homepage. This is a great way to get a little extra, totally free- no strings attached, exposure for your unique or environmentally friendly listing!

E-mail wow@alohaliving.com with the MLS #, and a sentence or two about what makes the property green. Do it today! See your listing featured on AlohaLiving.com.

————————–
Beth Berry
Blog post by Beth Berry
Director of Sales and Marketing
Hawaii Information Service
Aloha Living Network
beth@alohaliving.com

Real Estate Cold, Real Estate TV Hot

Industry News No Comments »

Realty TV

Interesting article from The Associated Press on why Real Estate TV is hot, even when the market is not. It all seems to center around how to increase a home’s value. Send a link to your sellers and prospects today, and maybe tonight when they’re channel surfing on cable, they’ll remember why they hired you to guide them through the transaction process. Enjoy!

HGTV had its highest prime-time ratings ever in January. Nine of its top 10 series deal with the housing market, including “House Hunters,” “My First Place,” “Hidden Potential,” “Buy Me” and “Design to Sell.” The network did a special Feb. 29 theme day of “taking the big leap,” or investing in that first house.

“What’s driving interest right now is that people are worried about it — `what’s the value of my home? How can I increase interest in my home?’” said Jim Samples, HGTV president. “And then there’s the `life goes on’ factor. People are still changing jobs, families are still getting bigger. If anything, they tend to nest in this environment.”

Read the Full Article Here
Copy & Past this Link into your E-mail: http://ap.google.com/article/ALeqM5iioXuTQw4TjzUXmrsEPvolyeV6iwD8VAB64O1

————————–
Beth Berry
Blog post by Beth Berry
Director of Sales and Marketing
Hawaii Information Service
Aloha Living Network
beth@alohaliving.com


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