Thanksgiving Hours

Digests, REsearch, Technical Support, TMK No Comments »

Happy Thanksgiving

We will be closed Thanksgiving day, November 22nd and on Friday the 23rd. Normal office hours will resume on Monday, November 26, 2007.

Bulletins – New Feature

REsearch 1 Comment »

bulletinsblog.jpgAfter many years of relying on e-mails that are not always received (or opened), we’re now putting the information right where our users are: inside the REsearch Homepage!

The Bulletins blog brings our regular e-mail newsletters, notices, alerts, and updates directly into REsearch, ensuring that you are kept up to date. The latest headlines will appear in the REsearch sidebar, and you will also be able to review an archive of previous announcements.

News will now be even more timely and accessible via this blog, which you can add to your browser’s favorites or bookmarks and visit from anywhere, without even logging into the system.

If you have any questions about the new HIS Bulletins system, or have a suggestion about how we can make it even more useful to you, please don’t hesitate to contact us.

WOW! Listing of the Week

Digests 2 Comments »

WOW Sample

We are currently accepting submissions for a new weekly article series that will be starting in December.

WOW! Listing of the Week: Do you have a listing that has something about it that makes you say, “Wow!” Perhaps the property has an interesting history, a completely unique feature, a view that is over the top, or something that clearly sets it apart from the rest of houses in the neighborhood. If so, then we want to hear about it.

Each week, the staff will choose ONE listing per island to feature as the Aloha Living Network WOW! Listing of the Week. The listing with the most WOW will also be featured on the homepage.

To submit a listing for consideration, please e-mail the following information by November 26, 2007 to

  1. MLS Number of the Property - Property must be Actively on the market, no contingent or under contract listings will be accepted.
  2. Two Photos-Please attach two photos of the property to your e-mail. If possible, include one exterior and one interior shot.
  3. Why It’s Got Wow- Please write a couple of short paragraphs about why this particular property has the WOW factor. No more than one or two paragraphs, please. If your listing is chosen to be a WOW! Listing of the Week, we will contact you for more details about the property.

The Fine Print: Only one listing may be submitted per agent.

WOW! Listing of the Week is a trial article series for the month of December. If the program goes well, it may be extended, and we will ask for more submissions. There are no guarantees that your property will be chosen to be the WOW! Listing of the Week, however if your listing is chosen, there will be no fee for having your listing in the article series.

REsearch Maps – Enhancements

REsearch 1 Comment »

We received a lot of feedback from our users since the last REsearch Maps enhancement. We’ve been working hard ever since and have created a new and improved look that we’re confident you’ll love! We updated the tool bar and cleaned up the map layers so the maps run quicker and are more appealing.

To help introduce these changes, we have created a video that will show the enhanced REsearch maps.

Click Here For Video


If you do not currently have Map service and would like to sign up, or if you have any questions, please contact our Sales and Marketing representatives.

Please join one of our free mapping classes, which will explain the maps in much more detail and help you maximize the service.

Mahalo for your support! We look forward to our continued development efforts to make this the best system possible.

HIS Digest – Nov. 20, 2007

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Enhancement Update…..Released this Morning…..
Public Record links to Condo Documents

Please try out this great enhancement! All subscribers with regular MLS and TMK service now have the convenience of accessing condo documents by just clicking on links in the TMK record for any condo project in the State. You will notice a section like the one shown below in each TMK record for condo properties.

No.: 5265

The condo documents that are on record with the state for each property is listed in this section. Just click on the document “No.” or the condo project “Name” and the document will open in a new window for your viewing or printing.

If you are a regular MLS subscriber the TMK service is part of your MLS subscription so this is available to you now.

If you are not a regular MLS or TMK subscriber and would like to enjoy this new enhancement, please contact one of our Sales and Marketing representatives. If you are on the Big Island or Kauai, please contact Ann McCarty by calling 1-800-628-3121, enter # and then 157 or send her an email at

If you are on Oahu or Maui, please contact Colleen Yasuhara. You may reach her at 599-4224, enter # and the 151 if you’re on Oahu, or 1-800-628-3121, enter # and 151 if you’re on Maui. Her email address is

Map Service Improvements

We’ve completed our testing. The Map Service enhancements are live and ready for you to enjoy. This release includes many new features that were developed based largely on your requests and suggestions, and also by our striving to provide you with the newest map tools available in mapping services.

Please let us know if you encounter any problems with them while working with them, and do feel free to share your comments and suggestions with us.

If you do not currently have Map service and would like to sign up for it, or if you have any questions about it, please contact our Sales and Marketing representatives.

Also available this morning…

Miss a past HIS Bulletin? Want to catch up?
Have a comment?

HIS Bulletins in REVO

Now in the left margin of the REsearch Home Page, there is a section called Bulletins. All of our bulletins and announcements from June 2007 are available for your convenience and reference. You are welcome to share your comments with us. Should you have any questions or run into any problems with this great enhancement, please feel free to let us know!

Our Apologies, we’ve held this back.
Subscriber Designation Field
In REsearch Update My Profile Release Postponed

We so wanted to give you a place where you could enter your hard earned Certifications and Designations. We just want to make sure that they appear on all of the forms and displays formats properly. You will be notified when this enhancement is ready for release. We thank you for your patience while we continue work on this.

Rules Highlights …..
URL/Website Addresses in the Public Remarks

Generally, URL/Website addresses are not permitted in the Public Remarks. Normally they contain listor or seller/owner information that is prohibited in the Public Remarks. They are only permitted if they contain photos and other property information, without providing information for listor, listing office, seller/owner or any other party affiliated with them. There should not be any links to any of this information or to other websites as well. The restrictions on photos and v-tours also apply to websites. There should be no “for sale” or listor/listing office signs or pictures of persons in the websites. There are very few websites, if any, that do not contain information that is in violation of the rules. If you have a URL/website address in the Public Remarks of a listing, it will be flagged in our search for the presence of “www.”, “.com”, “.net”, etc. in our auditing process. More times than not, we end up requesting that the listors remove them from the Public Remarks. Should you have any questions in regards to this issue, please feel free to contact our Tech Support team or Diana Haraguchi, Exec. Asst. to the President/CEO. Contact information is available at the end of this bulletin.

Video & Virtual Tours
Automated Auditing Program

We have an automated auditing program in place that alerts us to the addition of any video or virtual tours (aka V-tours) to listings on a daily basis. These V-tours are scrutinized for information for listor, seller/owner, or any other party affiliated with them. We also review V-tours for any promotional or marketing information made available for the benefit of any entity or party, and for any links to this information as well as to other websites. V-tours should be “unbranded” and should not in any way provide the viewer information identifying the listor, listing office or seller/owner. Acceptable is the name of the tour production companies, but no contact information on or links to contact these companies may be provided. We will soon be proactively auditing V-tours that were submitted to our service prior to our activating the automated audit program. So please remove or revise your V-tours if you have any linked to your listings that contain information that is not in compliance with the rules.

Training Classes Available!
Register for Training

You are welcome to visit our training site to register for classes. Many customers who have attended training did not realize how much information and how many tools are available through the use of our services. Please take a look at the classes we offer. You can register on-line. Go to:

Just enter your username and select the island on which you reside.

Administrative Notes…..

Our Office will be closed for Thanksgiving

We will be closed Thanksgiving day, November 22nd and on the 23rd. Normal office hours will resume on Monday, November 26, 2007.

Christmas Holiday Schedule

Our offices will be closed December 24, 2007 through January 1, 2008. Normal office hours will resume on Wednesday, January 2, 2008.

In a case of emergency, please call our main number 1-800-628-3121 if you are on the neighbor islands or 599-4224 if you’re on Oahu. An emergency contact number will be available for you to call.

Normal Office Hours
Monday – Friday: 8:00 a.m. to 5:00 p.m

Contact Information:
Sales & Marketing

Ann McCarty, Big Island and Kauai Representative
Phone: 1-800-628-3121, enter # and then 157

Colleen Yasuhara, Oahu and Maui Representative
Phone: Oahu – 599-4224, enter # and then 151
Maui – 1-800-628-3121, enter # and then 151

Tech Support
Phone: Oahu – 599-4224
Neighbor Islands: 1-800-628-3121

Phone: Oahu – 599-4224
Neighbor Islands: 1-800-628-3121

Data Quality & Control:
Phone: Oahu – 599-4224, enter # and then 166
Neighbor Islands: 1-800-628-3121, enter # and then 166

Diana Haraguchi, Exec. Asst. to the President/CEO
Phone: Oahu – 599-4224, enter # and then 172
Neighbor Islands: 1-800-628-3121, enter # and then 172
Dole Office Building, 680 Iwilei Road #777, Honolulu, HI 96817

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