Hawaii Island Permits Update

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We have added information on more than 21,000 Hawaii County building permits to REsearch! This update comes after our Honolulu County permit data update earlier this year, which added information on more than 78,000 Oahu permits.

For Hawaii Island, this update focused on updating our building permit information from September 2012 to today. As a result, REsearch now provides information on more than 347,000 Hawaii County building permits dating back to the 1960s!


We gratefully acknowledge the support of Hawaii County offices in making this information available in REsearch. And we are still working on providing even more permit and other property information available for all islands!

American Express, Discover Card Now Accepted

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We are excited to announce that Hawaii Information Service is now happy to accept payments via American Express and Discover credit cards, in addition to Visa and Mastercard! We know many of you have asked for these payment options, and thanks to upcoming upgrades to our accounting system, we’re now able to take all four of the most popular credit cards.


ExhibitCWe are currently updating our forms to accommodate the addition of American Express and Discover Card payments, but we wanted to share this good news as soon as possible!

If you’d like to change your payment method to one of these two new options now, you can fill out our current Pre-Authorized Payment Agreement form (Exhibit C), and note “AMEX” or “DISC” next to the account number, then print, sign, and fax it to (888) 628-3121. You can also call (808) 599-4224 and press 3 to reach our accounting department to make the change over the phone.

July 2017 Training Schedule

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Go To MeetingBelow is the schedule of upcoming online training classes for the month of June. Even if you’ve participated in a session before, it’s often a good idea to get a refresher. Our live trainers can answer your questions and help you get the most out of REsearch. Descriptions of each HIS webinar can be found here. To sign up immediately, simply click on the links below. If you are going to attend online classes as a group, only one person needs to sign up.

July 10-14, 2017

July 17-21, 2017

July 24-28, 2017

Instructions on how to register for online classes:

  • To register, please click on the applicable link located below the class. This will take you to the Citrix GoToMeeting/GoToWebinar registration site.
  • Please complete all the required fields marked with a red asterisk (First Name, Last Name, Email Address, Phone, and Organization or office name).
  • Click “Register Now” to complete the registration process. Once registered a confirmation email will be sent to your email address to confirm your registration along with a unique web ID number and instructions on how to login to the session on that day.
  • If you need login assistance, please feel free to contact our Customer/Technical Support team at 800-628-3121, press # and then 457.

Remember, after you have participated, please make sure to fill out the survey or e-mail us your feedback so we can continue to improve upon our training efforts!

System requirements for online classes:

  • PC-based attendees – Required: Microsoft Windows® XP or newer
  • Macintosh®-based attendees – Required: Mac OS® X 10.8 (Mountain Lion) or newer
  • Mobile attendees – Required: Apple iOS 8 or newer, Google Android 4.0 or newer System requirements apply only to the GoToMeeting webinar service, not to the REsearch system.

Questions? Comments? Please feel free to contact us via support@hiinfo.com or call (808) 599-4224 or (800) 628-3121.

OFFER ENDS JUNE 23: $675 Annual MLS Special!

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Offer valid for FULL MLS members only.

Click above or follow this link to download the Annual MLS Special Order & Payment Form:


Hawaii Information Service is excited to be able to offer a discount to our members for the fourth year in a row. Mahalo for your business!

Our MLS Special Returns! $675/year if paid by check or ACH by June 23, 2017. This special, one-time price brings MLS member fees down to just $56.25/month when paid annually.

To qualify for this special offer, members must be current on their membership and other fees, and payment must be received by check or ACH (no credit cards) by June 23, 2017. Annual payment will be for service effective July 1, 2017 through June 30, 2018. No extensions or grace period, and as always, no refunds will be provided.

Act now! You can mail your check to Hawaii Information Service, 680 Iwilei Road, Suite 670, Honolulu, HI 96817, or send us your ACH details (via a voided check) by email to accounting@hiinfo.com. Questions? Call us at (808) 599-4224 or toll-free at (800) 628-3121 from the neighbor islands.

Mid-Year Membership Reminders

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Important Information for Primary Brokers: As mid-year approaches, this is important information for primary brokers who expect to make changes to their roster or request waivers for the billing cycle that begins July 1, 2017.

Membership Changes & Waiver Deadlines

For questions regarding Membership, including status changes or waivers, please contact our Membership Department at (808) 599-4224 or (800) 628-3121 (toll free, Neighbor Islands only), or email sueann@hiinfo.com.

If you are placing your license on Inactive status, or if you are surrendering your license:

  • We must receive a copy of the completed Real Estate Change Form that you file with the DCCA.
  • To ensure that changes or cancellations are processed before the July 1st billing, change forms must be received by, Friday, June 23, 2017.
  • Once we charge your credit card or debit your account, there is no refund for unused services.

Waiver applications and renewals are due as soon as possible!

  • Anyone who is currently under waiver and wants to continue accessing the MLS service under waiver status must submit a new waiver application.
  • Agents, assistants or other staff who are not currently under waiver but are seeking waiver status must also submit a new waiver application. This applies to all licensed support subscribers, property managers and time-share agents.
  • Waivers are also required for partners, officers, directors or shareholders who are licensed but do not engage in sales activity.
  • The deadline for submitting Waiver Applications for the new fiscal year (July 1, 2017 through June 30, 2018) is Friday, June 30, 2017.

WaiverFormClick here or follow this link to download the Licensed Support Subscriber & Full Waiver Application:


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